At CareMaster, we are dedicated to continuously improving our platform to better serve your needs and we are excited to share with you our new product release format for 2024!  This release is jam packed with exciting updates.

At CareMaster, we are dedicated to continuously improving our platform to better serve your needs and we are excited to share with you our new product release format for 2024!  This release is jam packed with exciting updates.


## **Featured product change**

Introducing 'Quick Save' on the Supports Page

In our ongoing efforts to improve efficiency and performance with this feature, you can now swiftly save group supports after editing, reducing the time spent on manual tasks. This enhancement empowers you to make updates efficiently and focus on what matters most—providing excellent care and support to those who need it.

The ‘Quick Save’ option allows for faster saving of supports by bypassing certain validation checks. This feature is particularly helpful when you're making minor changes, such as adding a note in recurring or group supports where many supports are updated, but a full validation check is not required.

Please note, 'Quick Save' is available only when editing existing supports, not when creating new ones.

You can easily access the 'Quick Save' feature by clicking the down arrow on the standard save button on the edit support page.

Check out more about this new feature [How to use 'Quick Save' on the Supports Page](https://support.caremaster.com.au/articles/how-to-use-quick-save-on-the-supports-page-N4404R96Zi) 


## **Updated platform functionality**

**Audit logging:** We're now capturing field-level changes for participant, worker, and support records in CareMaster, offering you greater transparency and insight into your data. While this feature isn't available for review or reporting just yet, it's coming soon.

**Bulk updates:** This time-saving enhancement to our platform means you can now make changes to participant statuses in bulk more efficiently, saving you valuable time and effort. No more individual updates—simply streamline your workflow with this convenient bulk operation feature  ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/6b021f7b-fc77-4291-b4bb-e6ccb6f7768d/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34BQ6HVND%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T152448Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGeuQmozgCJtURNzdZG5dSIWxinBUh7Y0A8xo83l3JNoAiEA53ddJp6N0tuOAnIKKkTk1q7b43IvPziCbgC9Snm%2FW8Aq5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKJe6DezwYuJf4VArSq6BaSxMBbEu8%2B%2BmISIDHOQyqxchNGtcsO6g2cBH7%2BzRL%2Buj75Zk%2FTsZt3Y1WWMxtMcYkEgopnqSaWVj94fmPgOJI35EFo19hHeZOcfrEq9WPtF4tFjtIcXeT7U%2FhXWvFR7FqUhI7GP4%2Fe6U9PewSmC7baWCHb5WIeJC19FyO3BZW8uBKU7TOlTz9UE89kaIdCBj0DI6v%2BA3Y2X7ZfGjMQlf7myXVGDU%2BFE54a5SqAPbEHD2VA9FFwQNDu9J6XE%2BVSL2Aa92rjkPKQ%2FSeTqCyYfEq8Fh%2B3Q%2FcJdo8wpnJebUdmcAH77G5c56dfIrtX5SZFuwo57rofuNMsNrKVuG88eRVwCIwy5u8xVibifAEXQ4cH1PCvT4%2BsV0lrkwnvtIpWkjvtM0ncibWZNJ6jHE25reTuCnJxplgDD%2FK6bVJXDNPNhJtWyn1yya1Mkl%2F07OA%2Fbkl3JQvlZzyYUJDrZY1B5E3%2FX%2FSTZtQ0iZHXLAkkN1LzUx7GHbT8JCZX8VyZkAXuwN1MP9SzWMSNOwZeKBCAYG3y%2Fu2sSxt3kcDDczWprDczv%2BUoWLev7f%2BOug9ZQd%2FxLULalRF4HnhNSDyFOSAe5jo8WhkZS%2B73CvEQY7Rfpv2gHEwT1T3M4hMZRF28oUyVqKGf2voCURHnyeZ9d2wQI0GoMbQYgP7POsRvAftmOrEWUm5kPLHxa1XA5aUyLLQY%2BiMfneyqbe%2BAjdSuJVLxKH3infANLBPrmKvMJNj02Vgbznq8geeFaqIiLr9WTG8P8TZ0z182A7JBMXJFeJ25NvRhIB39NAMDl6FgN0uug1q4LSFYM2iAJleC%2BHjA6mMFBI55VzMDAF2fLVasbkGMbkaTCKPeBPaFFIc4SaQl4oeFWtOBrIPPcO4oKbFSuYruy4M51uSNVLeze38m7W0RPk2FBZISbBoC%2FoYYmMLLQ%2BM4GOpAB6FxyT5zcOuLx%2FQJ07I78plwlrXgJpwVRXxs9uCR84lxs05wJuWGJp1dXJq1bjN8HSgb3fu2ElTBnwr11A6Wvov7vHtfSoR4R1jjCHHszqReC8ZSyAGBff7pL%2BBBR%2BvyUGO%2BHBUDo4BbCa1iLDcxeIPySBGzU9j6ZXNIJw1DkypF%2BpoNTtI1xPY4GXxkx1%2Fig&X-Amz-Signature=2ff79a535fa532ee48dfea659294c0a9b9610816ec2480830a04187221f9ca9f&X-Amz-SignedHeaders=host&response-content-disposition=attachment)**Roster filters:** A dedicated row is available where all Unassigned supports can be easily viewed and assigned.

**Case notes:** By adding a Worker Category Restriction to a Case Note, you can limit the audience who can view and access the specific Case Note. The same worker category must be added to the worker profile in the Vitals tab.

**Custom Reporting templates:** This innovative addition empowers you to create personalised export templates for both participants and workers, tailored to your specific needs. Now, you can define the fields you want and their order, making data exportation a breeze. Plus, you can save these templates for future use, ensuring efficiency and consistency in your workflow.

**Roster Category Type:** We've introduced a new category type: Service Organisations. Now, you can easily view supports categorized by service organisations.

**Participant profile update:** you can now manually enter a name for the person providing consent, rather than being limited to selecting an existing client record of type "Carer Nominated." This added flexibility simplifies the consent process and gives you more control over your data management tasks.

**Compliance:** In accordance with regulatory compliance standards, participants can no longer be deleted from the system until 7 years after their exit date. This adjustment ensures that we maintain the integrity and security of your data while adhering to industry regulations.


## **Growth and Scale**

As part of our ongoing commitment to improving platform scalability and stability our product roadmap now reflects work we are doing in this area.

**Participant profile update:** We've migrated the technology powering your profile page from Blade to VUE, bringing you faster initial page loads and accelerated loading times for individual modules. This means individual popups can be updated without waiting for the whole page to refresh

**Email:** We've transitioned to a new email provider: AWS. This change is designed to significantly improve the delivery and management of emails, ensuring improvements to overall reliability


## **Coming Soon**

**CareMaster APIs:** We're thrilled to announce a significant update that enhances your experience and offers even more flexibility: **the integration of APIs for seamless connectivity with third-party products!**

What does this mean for you? It means greater efficiency, smoother workflows, and endless possibilities for customization within CareMaster. Our APIs empower you to effortlessly manage participants and workers, streamlining your operations and saving you valuable time and resources.

But that's not all – we're committed to expanding our API offerings to cover more aspects of our solution in the future. Coming soon we will use these new APIs to integrate with the NDIS PRODA portal to simplify the claims process.

This means even more opportunities to tailor CareMaster to your unique requirements and integrate it seamlessly with your existing tools and systems.

Are you eager to explore the possibilities of our APIs? Reach out to our dedicated Sales team on 1300 557 952 today! They are ready and excited to register your interest, answer any questions you may have, and help you unlock the full potential of CareMaster's integration capabilities.

Don't miss out on this opportunity to take your experience with CareMaster to the next level. Get in touch with us now and let's embark on this journey together!




🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

🎉 Software Release Overview 16.27 & 16.28🎉

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🎉 Software Release Overview 16.27 & 16.28🎉

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