Make sure your cancellation reasons are set up correctly

**Make sure your cancellation reasons are set up correctly**

If you have set up your cancellation codes correctly, CareMaster will include those that are billable in both the NDIS export and any invoice reports/Xero.

To check your Cancellation Reasons, navigate to **Data → Support Data → Cancel Codes** from CareMaster's main menu.

This is where you will manage all of your Cancellation Codes - you will need to make sure you have a cancel code for every scenario and behaviour needed, because you don't have the option to adjust the specifics for each support. 

You can create a new Cancel code by using the green button towards the top right, otherwise you can edit an existing one by using the Edit button to the right. Take care when editing an existing one - this could affect supports that have already used it. 

If none of your existing cancel codes have a billable or payable amount entered when they should, click on the Edit icon next to the name. The fields you need to update are \n  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51116127509/original/zAOMbaYMbH6EBoGqX0-FdfLPvkm0LzWnsQ.png?1691450957)NDIA Code: If appearing on your NDIS Export, the NDIA Code will be included. These codes are predefined by the NDIS. \n 

Participant Percentage Billable: This is the % of the original total that will be charged for the support. This % is also included in a participant's funding limit calculations

\
Worker Percentage Payable: This is the % of the length of the support that the worker gets paid for. If you enter this in, you won't be able to enter in Worker Hours Payable. \n 

Worker Hours Payable: If your worker payments depend on hours instead of %, enter the amount of hours here. If you enter this in, you won't be able to enter in Worker Percentage Payable. \n 

Include on NDIS Export: This needs to be ticked if you would like to both claim this support on NDIS exports for bulk upload AND for including the support on invoices for clients.

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If you have set these up correctly, going forward when you pick a cancellation reason, it will include those supports in both invoice reports, Xero invoicing/payroll and NDIS exports. \n 

**Any support that is cancelled with a Participant charge to be applied will automatically become eligible for invoicing.**

\*You will need to mark it as checked to be able to generate a timesheet if you are paying your worker as well.

 Then Generate and Invoice as part of the normal invoicing process using your relevant financial integration. See the full process here: __[Admin > Integration](https://support.caremaster.com.au/articles/integrations-QSBQtf73b6)__

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How to Claim / Invoice Cancelled Services?

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How to Claim / Invoice Cancelled Services?

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