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Our SMS provider, SMS Broadcast, is currently experiencing a service outage affecting message delivery across their platform.

Our SMS provider, SMS Broadcast, is currently experiencing a service outage affecting message delivery across their platform.

As a result, SMS messages sent through CareMaster may be delayed or temporarily undelivered. Affected messages may show a status of **"Enroute"** for longer than expected.

SMS Broadcast's engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We are monitoring the situation closely.

<br />

**Current status:** Investigating — reported 25 June 2026, 3:58 PM AEST.\
Updates will be provided by SMS Broadcast as more information becomes available.

**What this means for you:**

<br />

* Appointment reminders and notifications sent via SMS may be delayed.
* No action is required on your end — messages will be delivered once the outage is resolved.
* For urgent communications, we recommend using an alternative contact method in the interim.

  <br />

We'll update this article once SMS delivery has been restored. We apologise for any inconvenience this may cause and appreciate your patience while this is resolved.

If you have any questions in the meantime, please don't hesitate to reach out to our team.

Kind regards,\
The CareMaster Team


Known Issue: SMSbroadcast outage

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Known Issue: SMSbroadcast outage

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Known Issue: SMSbroadcast outage

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