Wednesday, 6 September 2023

# **What's New**

TS-4338

Alerts

An update has been made where the number of alerts is now displayed against each alert type in the alerts submenu.

TS-4717

Broadcasting

New improvements have been made for broadcasts. In the Supports page there are new filters that allow users to list supports that they have sent broadcasts for and to list supports that have been filled or not filled by broadcasts. Please note that prior to this release, the user who sent the broadcast was not recorded so past supports will not filter correctly when filtering by who sent the broadcast.

TS-4645

Client App

An error message will now be shown when attempting to send an app invitation to a participant without an email address, or without a mobile phone number if you choose to send the accompanying new password notification via SMS

When sending an app invitation, the invitation email will now be sent to all email addresses for the participant that are marked as “Copy correspondence”

TS-4647

Coordinators

An improvement has been made to bulk unlink participants from coordinators rather than individually, under Coordinators \\ Participants.

TS-4646

Coordinators

An improvement has been made to bulk link and unlink workers to coordinators, under Coordinators \\ Workers.

TS-4650

Departments

An improvement has been made when workers and participants can be added to a department under Data \\ Departments rather than the user going into individual records to add them.

TS-4649

Departments

An improvement has been made where workers and participants can be automatically removed from a department when the department is deleted.

TS-4648

Departments

New feature allowing participants to be assigned to a department which can be located under Participant \\ Service Provider Information.

TS-4325

Departments

New feature allowing workers to be assigned to a department which can be located under Worker \\ Organisation Information.

TS-4324

Departments

A new feature allows customers to define departments that align with their business structure. This can be access from Data \\ Departments.

TS-4622

DEX

The DEX Export preview page has been updated to include numerous changes. The quantity amount is now rounded to the nearest instead of rounding up as per DEX requirements. For example a quantity of 1.2 now rounds down to 1.0 and 1.7 is rounded up to 2. The page now shows the quantities and fees that will be sent to DEX, while excluded supports will show the raw stored quantities. The help window for this feature has been updated with more information. The DEX => Activities => Show Activity Details screen has been updated to also show requirements .

TS-4606

Documents

An improvement has been made allowing Microsoft Powerpoint documents to be uploaded as participant, worker and general documents. These are files with the .ppt and .pptx extensions.

TS-4190

Documents

An improvement has been made where an archive flag has been added to better manage participant documents. When a document is archived the system no longer alerts users when it expires.

TS-3949

Documents

Admins and coordinators can now assign Participant Document Categories to Worker Categories in order to restrict which Participant Documents are viewable by workers in each Worker Category.

TS-4357

Incidents

An improvement has been made to incidents where PDF reports are now supported.

TS-4369

Reports

The Service Event Exported field has been added to the Transaction List Export.

TS-4759

Supports

Some minor improvements to user messages so they are more readable around saving Supports.

TS-4381

Worker App

A new setting has been created called “Worker Can Work On Multiple Supports At The Same Time” which is enabled by default and provides the same functionality as the prior version. Users can now disable this if they only want on support to be started at a time from the worker app.

TS-3989

Worker App

An improvement has been made to the worker app to allow workers to access participant information prior to the support from starting without needing to be added as an assigned worker to the participant. After the support the worker will automatically be prevent from accessing the participant information unless they have another support about to start. See settings “Allow worker access to clients prior to assigned supports” and “Allow worker access to clients after assigned supports” for more details.

TS-3384

Workers

An improvement has been made where worker records can no longer be deleted. Workers must be exited if they are no longer a worker in the system. The delete function was removed as this caused historic and data errors when viewing history records of supports and other linking records.

TS-4620

Xero

If the setting Payroll - Casual Loading is added separate from Ordinary Rate is turned **OFF**, updating a worker to Xero will set their ordinary rate on their pay template to the correct casual-loading-inclusive value. Please note however that the recommendation for this setting is that it be left turned **ON**, otherwise award interpretation may not perform calculations correctly.

When updating a worker to Xero, including when mass-updating using the **Update To Xero** button on the Xero Worker’s list, the worker will first checked to ensure they do not have a Pay Rate Override that is lower than the current Award minimum for their classification and level. If they do have an invalid override, it will be removed before updating the worker’s pay template.

TS-4614

KeyPay

An improvement has been made to KeyPay customers where unsynchronized workers are now more visible.

# **Bug Fixes**

TS-4339

Case Notes

Fixed a bug where the case note export to PDF created a table wider than the page meaning data was not visible. This has been corrected.

TS-4702

Configuration

A fix was made where the ‘Stop when item template result over character limit’ system setting was displayed more than once. This setting now only appears once.

TS-4740

Contacts

Fixed an issue when selecting an address outside of Australia when entering a participant contact would generate an error.

TS-4839

Custom Fields

An issue was fixed preventing Custom Fields from being created with an empty description

TS-4739

Dashboard

An issue was fixed whereby an error would sometimes occur on the coordinator dashboard.

TS-4734

Documents

An issue preventing the “visible to workers” flag on worker document categories from being saved has been resolved.

TS-4699

Documents

Fixed a bug when trying to change the filename of a previously uploaded document. The bug would prevent the rename to occur. This has now been fixed.

TS-4716

HCP

Fixed a bug where HCP statements could not be emailed to participants when going into Tools \\ View Statements \\ Email (icon).

TS-4634

KeyPay

Fixed an issue where KeyPay employee search was not sorting by worker’s name properly.

TS-4738

Reports

Fixed an error when printing a transaction report to PDF or Excel from Supports \\ All \\ Print Transactions would generate backend errors on the server.

TS-4719

Reports

Fixed an issue when exporting Participant List report with Category filter.

TS-4640

Supports

Fixed an issue where notifications of a change are now sent to both participants and workers. Previously only one person would receive the notification, either the participant or the worker, but not both.

TS-4311

Supports

A fix has been made to the Support List report so that the total hours are now reported correctly.

TS-4675

Timesheets

Fixed a bug where comments recorded against a workers' timesheet would not save. This was under Staff/Volunteers \\ Timesheets.

TS-4830

User Interface

Fixed error showing in the browser console when user press “Enter” on an address input field.

TS-4741

User Interface

Fixed an issue where clicking on the “hamburger button” to show/hide the side menu would not work all the time.

TS-3717

Vouchers

A fix has been made to vouchers to allow users to select any service when returning a voucher.

TS-4767

Worker App

A fix has been made to the worker and client apps where changing the organisation PIN will clear all cache to ensure any previous data is no longer visible to the user.

TS-4630

Worker App

Fixed an issue where on the worker app where the worker was unable to enter KMs but could not.

Fixed an issue where the provider could not define how to capture KMs (either auto calculate KMs or enter via the keyboard).

Fixed an issue where KMs recorded for a Support were not being recorded against the timesheet when the ‘override KMs’ setting was disabled.

TS-4729

Workers

Fixed an issue when attempting to save Worker \\ Organisation Information would result in an error. This was due to the worker not having a user name and was not enabled to log into the portal. This has now been resolved.

Fixed an issue where the username for a worker would display as null instead of being empty.

TS-4705

Xero

Fixed a display issue where Xero invoices were not listed in date order.

Please contact support if have you have any questions.

Release Notes 16.18

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

Release Notes 16.18

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Release Notes 16.18

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