CareMaster

TRIPS Web

TRIPS Desktop

We are pleased to introduce several notable enhancements with this release. Please find below a summary of the latest additions.

**We are pleased to introduce several notable enhancements with this release. Please find below a summary of the latest additions.**


# **🛠️ Updates & Improvements 🌱** 


**⏱️ Xero:** 


Improved the "Edit Participant Links" modal in Xero Contacts Page. 


**⏱️ KeyPay:** 


Added units as input placeholders for Timesheet Lines in KeyPay. 


**⏱️ MYOB:** 


Automated Job Code Generation based on supports used in MYOB Timesheets. 

Added settings for Job ID Template customisation in MYOB integration. 


**📲 Worker App:** 


Applied visual updates to the Chats in the Participant Profile. 


**📈 Software Improvements:** 


Fixed dashboard figure display error for Xero measures. 

Resolved income-tested fee subtraction issue in HCP Bulk Invoice Export. 

Fixed incorrect time display in Message Centre. 

Improved performance for retrieving client documents. 

Stopped sending support-related SMS without a reply number. 

Enabled download of "Participants - All - Extra Information" report. 

Improved performance for editing and saving supports. 

Fixed console error when assigning workers to supports. 

Fixed transport support cost override issue. 

Updated Transaction list export to fix column mismatch. 


# **🛠️ Updates & Fixes 📶** 

 

**📅 Supports:** 


Implemented a filter for cancelled support cases labelled as non-billable. 

Resolved an issue where deleting grouped support cases impacted unrelated Cases and Case Notes. 


**🗒️ Reports:** 


Updated the Invoice CSV Summary report to incorporate filtered cancelled supports and specify the type of cancelled support in the output. 

Resolved a bug in the Coordinator Hours V3 report pertaining to missing Coordinators. 


**💌 CHSP:** 


Fixed a problem with CHSP Supports not adding the base fee when created through Case Notes. 


**🗒️ NDIS Export:** 


Implemented a fix to include ABN numbers in NDIS Exports. 


**💌 Participants:** 


Removed the "Recent Feedback" section from Worker Profile pages. 


**⏱️ Reckon:** 


Fixed a bug excluding staff from payroll due to missing employee numbers. 




🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.88.01 🚀

🚀 Software Release Overview: 16.88.00 🚀

🚀 Software Release Overview: 16.87.01 - 03 🚀

🚀 Software Release Overview: 16.87.00 🚀

🚀 Software Release Overview: 16.86.05-06 🚀

🚀 Software Release Overview: 16.86.03 🚀

🚀 Software Release Overview: 16.86.00-02 🚀

🚀 Software Release Overview: 16.85.00 🚀

🚀 Software Release Overview: 16.84.00 🚀

🚀 Software Release Overview: 16.83.00 🚀

🚀 Software Release Overview: 16.82.00 🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.72.00🚀 

2026

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

2025

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

🚀 Software Release Overview: 16.36 🚀 

2024

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

v16.15

v16.09

v16.08

v 16.07

2023

Message Centre - CareMaster release notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

27/9/21 Release Notes

31/12/21 Release Notes

2021

21/4/22 Release Notes

18/5/22 CareMaster Release Notes

6/6/22 Release Notes

5/7/22 CareMaster Release Notes

1/8/22 CareMaster Release Notes

V15.22.0

V15.23.0

V 15.24

V15.25

V16.0

V16.01

2022

CareMaster Web Portal Notifications

CareMaster Release Notes

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Locations & Destinations

Worker Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

🚀 Software Release Overview: 16.24 🚀

Share

Share

🚀 Software Release Overview: 16.24 🚀

Share

Share