CareMaster

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Review this page to keep track of any upcoming changes or latest fixes applied when implementing the Support At Home product in CareMaster.

Review this page to keep track of any upcoming changes or latest fixes applied when implementing the Support At Home product in CareMaster.


### 1st November

We’re pleased to announce that Support at Home features are now live in CareMaster (version 16.67.03). 

During final production verification testing, we identified an additional PRODA configuration step that may require your attention. 

New PRODA Step Required: Enable Aged Care Web Services 

As previously communicated, access to aged care participant and reference data in CareMaster requires: 

* A B2B Device registered in PRODA for use with CareMaster 
* An AC027 form approved by Services Australia 
* CareMaster authenticated with PRODA 

We’ve now identified one additional requirement: 

* Add “Aged Care Web Services” as a service provider for your organisation in PRODA 

Full instructions for completing this step are available in our updated support article: <https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx>

Once All Four Steps Are Complete You’ll be able to: 

* Successfully sync both Support at Home reference data and participant information via Participants > Support at Home 
* Begin creating supports and viewing budgets within CareMaster 

If you experience any issues, please visit our Help Centre  and submit a ticket for assistance.

Important Notes 

* Some participant budget data may not be immediately visible and could take several days to fully populate. 
* Data in CareMaster will align with the Aged Care Provider Portal (ACPP). 
* We recommend comparing your data with the ACPP before raising any issues. 
* You may need to re-sync participants periodically to ensure the latest data is displayed.

  

### 30th October 2025 - Release Plan Update

We’ve shared an update on our release plan here: 

<https://support.caremaster.com.au/en-us/articles/support-at-home-release-update-30th-october-uE4o7qS3kH>


### 29th October 2025 - Latest information from Services Australia

Services Australia have shared the following slide with information regarding program launch and outage windows.

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### 20th October 2025 - Steps for providers to start now

There are a number of mandatory steps that all CareMaster aged-care providers transitioning from Home Care Packages (HCP) to Support at Home (SaH) must complete before SaH services can be utilised on the platform. Learn more here: <https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx>

### **15th October 2025 - Our latest webinar**

Catch up on our latest webinar to learn more about the CareMaster Support at Home feature rollout from 1 November 2025 here:  <https://support.caremaster.com.au/en-us/articles/support-at-home-changes-october-2025-FYgz6bvAZW?slug=support-at-home-changes-october-2025-FYgz6bvAZW>

Support At Home - Implementation Updates - Live

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

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How to submit a feature request

Company Message Centre

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How to hide certain alerts?

Alerts User Guide

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The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

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NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

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Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How do I bill for NDIS transport?

How to Claim / Invoice Cancelled Services?

How To Limit Support Services to Approved Services Only

How to Use the Manage Button to Change Supports?

Grouped Supports

How to restore a deleted support?

How to use 'Quick Save' on the Supports Page

How to create Provider Travel supports to invoice participants and generate worker timesheets.

Creating and editing a Recurring Booking

How do I Cancel a Support/Shift

How to create Service Organisations

Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

Supports

Support at Home – Release Update 30th October

Participant Statements to be ready by end of February

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

Review the Participants Budget Dashboard

Understanding Programs, Budget Items & Funding Sources

Bulk Exporting for Services Australia for Invoicing & Claiming

Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Create SaH Supports including Wraparounds & Transport

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

What do the Participant reports show?

Participant Reports

What do the Staff/Volunteer reports show?

How do I change the fields on the worker list report?

Worker Summary Hours Report

Worker Reports

Custom Reports for Participants and Staff/Volunteers

What do the supports reports show?

Dashboard Reports - Where do the target figures come from?

Reporting User Guide

What do the account reports show?

What do the voucher reports show?

What do the property reports show?

Worker Run Sheet Report

Admin Reports

Reporting

User Guide: Documents

Documents

Custom Incident Forms

User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

How to hide unpublished rosters using Confirmed status

User Guide: How to Automatically provide workers access to clients for scheduled supports

Settings

What do the access permission roles mean?

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Editing Company Details

DEX Integration

Employment Hero Integration

KeyPay Integration

MYOB Integration

Xero Integration

How To Invoice Clients/Participants Manually?

External API Integration

Integrations

How to Export a NDIS Bulk Payment CSV for PRODA upload?

NDIS Export, Invoicing and Claims Upload process

How to Update the NDIS Prices after a New Price Guide?

User Guide: NDIS Service Import

How to update a Service item's price?

NDIS Claims uploads into CareMaster

What is a service statcode?

Editing Service Organisation Details

Statistics User Guide

Admin Overview User Guide

Service Importing - NDIS Price Guide update

Adding Individual line items into a Service Organisation

Administration

Data Overview User Guide

How to add additional leave request types?

App Note case note category

User Guide: Case Notes

User Guide: Location Data

Public Holidays

Letters and Bulk Emails

Staff Logs

Set up Cancel Codes

Data

Caremaster Two-Factor Authentication (2FA)

Children's Services Award

CareMaster Awards

CareMaster System Status

3G Network Shutdown

System Information

Support At Home - Implementation Updates - Live

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Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

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Support At Home - Implementation Updates - Live

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Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

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