Review this page to keep track of any upcoming changes or latest fixes applied when implementing the Support At Home product in CareMaster.

Review this page to keep track of any upcoming changes or latest fixes applied when implementing the Support At Home product in CareMaster.


### 1st November

We’re pleased to announce that Support at Home features are now live in CareMaster (version 16.67.03). 

During final production verification testing, we identified an additional PRODA configuration step that may require your attention. 

New PRODA Step Required: Enable Aged Care Web Services 

As previously communicated, access to aged care participant and reference data in CareMaster requires: 

* A B2B Device registered in PRODA for use with CareMaster 
* An AC027 form approved by Services Australia 
* CareMaster authenticated with PRODA 

We’ve now identified one additional requirement: 

* Add “Aged Care Web Services” as a service provider for your organisation in PRODA 

Full instructions for completing this step are available in our updated support article: <https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx>

Once All Four Steps Are Complete You’ll be able to: 

* Successfully sync both Support at Home reference data and participant information via Participants > Support at Home 
* Begin creating supports and viewing budgets within CareMaster 

If you experience any issues, please visit our Help Centre  and submit a ticket for assistance.

Important Notes 

* Some participant budget data may not be immediately visible and could take several days to fully populate. 
* Data in CareMaster will align with the Aged Care Provider Portal (ACPP). 
* We recommend comparing your data with the ACPP before raising any issues. 
* You may need to re-sync participants periodically to ensure the latest data is displayed.

  

### 30th October 2025 - Release Plan Update

We’ve shared an update on our release plan here: 

<https://support.caremaster.com.au/en-us/articles/support-at-home-release-update-30th-october-uE4o7qS3kH>


### 29th October 2025 - Latest information from Services Australia

Services Australia have shared the following slide with information regarding program launch and outage windows.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/37dfcca6-4e50-4b10-9291-5f232f03502b/a4d3add6-9e33-425b-9590-16cdc21e3655/thumbnail_image002.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3UACUAQU5%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T134707Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJGMEQCIFiPWoSxwUu0ZrmgQf039Blm%2FNSzlmaksaDZXSOHsVUVAiBGW2rRi02fNieRyMdk27WjTZZ0cs9gNY%2FyXB5N1QA9XirmBQj%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAIaDDMwODEyNTk3NTI4NyIM2gZhlt3hUZMNsUe6KroFKofR1ei%2FP3UVLlmSHaUakZ%2BLtxkNuZf3xeROy0U1D4gjd5T9BEZ6nCKeDiidl5mHXzjsf2lnf4GNO4ikrLNuJPcIupbpZIIF3ob484uSJ31qCUtqrFtw7H2gQlMAJEC2X10y9A6Y2vEvrsQEuRSHM4WHv%2BWsctu31MBkos3nsLgpvtyR%2F%2BqRCzH%2BWVz8TvtDW2XP%2BoCiR%2BR5TXJYYB0%2B%2BnSAf356Wr5iJU1x3qem0wCVfkIFTE%2FghUFv3MePdrDb4ZA6XjQugtOn2o7bJ2SRIjdrf3S4JKIMQuq7O0xoD3Oa%2FmER8BImj6eD%2FUhsjfTB42Pxc8IDOH%2BZKLvh%2BXN5LwMB6vH%2FRYFClbTtEedM%2B%2Fs%2BqO%2FEbXxT9eJCzVD%2B7w9pIWMLasP1YPUZDGWUTs%2BN4POgyhgeewIPa4MvUza9J3hWobVjg5ks0bFpQn%2BWi26mAT9qXWssv9%2B%2F%2FUd0KUEpL%2B6wrE9xHAQHymUfSAqk04G2jauKKjjGr9vup3IoidheK4hbhtxo%2FYjXPe%2FSU%2FpRtijuAjIpJuPh2VqKgOCqj3dl8YB4eXgBk9hVuhUGL3rgG%2FN%2BW%2BtG9cFErDXze2Mh6Ahl20nbTk9KlKtUL%2B35DV8FB71BSviHGtclMGNvg9PHBX%2Fs94ad5X%2By8AbRopJOU%2B90bXrxE%2Bjmmbeh3Soqy%2Flz139U0ujRnREe%2BbvwdJnidMG79UDxaslV9vVcjnFcAW15LhFNBE6Q%2BFz0Rk5Mo%2Fasp1axfESrlhpvVgACPOSHhGvSaoyHCBg%2F0r1SLuneRKhSWflJiZPJGpZN0ziBBKQFR1DyGONUEuRre0cklyKSZZwyGIoUtP%2FJfwZxn2czXTeGJqmVGjTWMvK9zGM%2BrQqmS2TuLUgML9o40GIdXcOwFmwk1X7%2F78Fc471nWZ4%2F3Epaoa%2F4w9uomwYwy7PZzgY6kQEhtDRJxQvILnOYM2k3HNXwmaPHzH7ArCtP2mjq6At%2FR6sE416oRufiiZiCC05Z3MWKaHFMEnHRZnubGKW0QGjNitRr5i1ADojLj5JM3HV%2BrcWyf6EJibYAlsIhavAMXyYM9J7bv5PVZTD2CBtDx1yXOPzcfH%2FpWawxdPQN543xcr1SPONI%2FnPIPWFnh4Eb0rID&X-Amz-Signature=5e44e8d96a2e12775bfe76a716e5d0eaca439989d70a370c371c2aa5106990ce&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =598x344")

### 20th October 2025 - Steps for providers to start now

There are a number of mandatory steps that all CareMaster aged-care providers transitioning from Home Care Packages (HCP) to Support at Home (SaH) must complete before SaH services can be utilised on the platform. Learn more here: <https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx>

### **15th October 2025 - Our latest webinar**

Catch up on our latest webinar to learn more about the CareMaster Support at Home feature rollout from 1 November 2025 here:  <https://support.caremaster.com.au/en-us/articles/support-at-home-changes-october-2025-FYgz6bvAZW?slug=support-at-home-changes-october-2025-FYgz6bvAZW>

Support At Home - Implementation Updates

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Caremaster Two-Factor Authentication (2FA)

Custom Incident Forms

Coordination of Support (Optional)

Advanced Rostering - SIL Houses (Optional)

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 1: NDIS Service Import

Step 4: NDIS Export Process (Registered NDIS Providers)

Step 2: CareMaster Configuration & Rostering

Guided Onboarding

Error - Support start time must be before end time

Why are kilometers missing from a timesheet?

Why am I missing timesheets?

Why does the support on the Worker app not allow me to add kilometers?

Why am I getting kicked out of CareMaster desktop?

Updating a shift to overnight/active overnight

Passwords reset and activation emails

How to stop a service showing on the roster or being included in roster emailed to the participant.

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Children's Services Award

CareMaster Awards

Worker Run Sheet Report

Dashboard Reports - Where do the target figures come from?

What do the property reports show?

What do the supports reports show?

What do the voucher reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

Reporting User Guide

Admin Reports

What do the Participant reports show?

Participant Reports

How do I change the fields on the worker list report?

What do the Staff/Volunteer reports show?

Worker Summary Hours Report

Worker Reports

Reporting

CareMaster Data Export

How to Request CareMaster Training

How to request a CareMaster Software Update?

How to send emails from a different email address?

How to Clear Google Chrome Browser Cache?

Understanding CareMaster Licences

Feature Request Form Update

General

Alerts User Guide

How to hide certain alerts?

Alerts

NDIS Splitting Participant funding into different Budgets

Service Agreements

The Participant Profile User Guide

How to create a new participant or client

How to use case notes

How to Manage Participant Funding Limits

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

What is the CHSP reporting process?

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

HCP Subsidy Increase 01.10.2025

Adding HCP Km's to a Support and a HCP Statement

User Guide: HCP Funded Participants Setup Guide

Understanding your HCP Statement

How can I add HCP leave for a client?

How to add an adjustment to a generated HCP statement?

How to email a HCP statement to a client?

How to regenerate a HCP statement after adjustments?

How to generate a HCP statement for a client?

HCP Participant Guides

How to Send SMS/Email Reminders to Clients?

How to change what shows on the Participant List page?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

Participant/Client Leave Requests

Participants

Incidents User Guide

User Guide to Printing Incidents

Incidents

Properties User Guide

Properties

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

How to hide unpublished rosters using Confirmed status

User Guide: How to Automatically provide workers access to clients for scheduled supports

Settings

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Changes to Worker's Emails and Password Reset

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

How to Send SMS/Email Notifications to Workers?

How to Create Worker Timesheets

Working With Children Checks

What access does each user level have?

Staff/Volunteers

Home Page

Company Message Centre

Logging In

How To Reset A Password?

How to submit a feature request

Home

Using The Roster Optimiser - Single Support

Single Shift - Worker Optimiser

Locations & Destinations

Participant Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Worker Data Setup

Roster Optimiser

Roster Page User Guide

How to customise the Roster view

How to Email Rosters to Workers?

How to Email Rosters to Participant?

Service Organisation Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

How to resolve email authentication errors when emailing?

Roster

Creating Supports for a different Time Zone

Creating Therapy Supports with 50% Travel change.

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Creating and editing a Recurring Booking

Grouped Supports

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to Use the Manage Button to Change Supports?

How To Limit Support Services to Approved Services Only

How to restore a deleted support?

How to Claim / Invoice Cancelled Services?

How do I bill for NDIS transport?

How to use 'Quick Save' on the Supports Page

How to create Service Organisations

Supports

Vehicles User Guide

Vehicles

Voucher User Guide

Voucher

Set up Cancel Codes

Data Overview User Guide

User Guide: Case Notes

User Guide: Location Data

How to add additional leave request types?

App Note case note category

Public Holidays

Staff Logs

Letters and Bulk Emails

Data

User Guide: Documents

Documents

News Items

CareMaster News

Security Logs

Service Importing - NDIS Price Guide update

Editing Service Organisation Details

Admin Overview User Guide

What do the access permission roles mean?

NDIS Claims uploads into CareMaster

Editing Company Details

DEX Integration

Elmo Integration - Unpublished

Reckon Integration - Unpublished

KeyPay Integration

Employment Hero Integration

MYOB Integration

Xero Integration

How To Invoice Clients/Participants Manually?

External API Integration

Integrations

How to Export a NDIS Bulk Payment CSV for PRODA upload?

NDIS Export, Invoicing and Claims Upload process

How to Update the NDIS Prices after a New Price Guide?

User Guide: NDIS Service Import

How to update a Service item's price?

What is a service statcode?

Statistics User Guide

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Administration

CareMaster

Support At Home - Implementation Updates

Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

Support At Home - Implementation Updates

Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

Support At Home - Implementation Updates

Share

Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

Share

Support At Home - Implementation Updates

Share

Participant Statements to be ready by end of February

Support at Home – Release Update 30th October

Share