Wednesday, 23 August 2023

# **What's New**

| TS-4644 | A change has been made to remove the roster refresh rate from individual users (under the filters menu) to now a global setting that is controlled by admin. In addition, all refresh times less than 10 minutes have been removed. The default refresh rate is set to 10 minutes.  |
|----|----|
| TS-4608 | Various minor user interface improvements have been made to the dashboard layout to ensure borders and widths of widgets are consistent.  |
| TS-4588 | A feature has been added allowing users to reconcile medication within the system against what is physically available to the participant. A reconcile record is created highlighting that the action occurred and resets the current balance of medication. Users can use this feature as an audit even when the totals match thus recording the event in the system.  |
| TS-4302 | A change has been made allowing users to change a case note category to any category even when its linked to a Support. If the user selects a category that does not allow a Support to be linked with it, the user will be asked to confirm the action and the Support will be unlinked. The support will remain unchanged in the system as a standalone Support.  |
| TS-3194 | A change has been made to the Worker App for Supports where there are two or more workers assigned. The app will now show all workers when the Support was started, who by and when. Workers can ‘pull down’ on the screen to refresh the data. |
| TS-4623 | A performance improvement has been made in the way the system downloads and displays profile pictures. |
| TS-4487 | An improvement has been made to the Worker App when a new chat message arrives. Previously the message appeared at the bottom of the list but will now appear at the top of the list. |
| TS-3830 | A change has been made to the Worker App to allow users to edit case notes which are in the synchronization queue ready to be sent to CareMaster. The case note may be in the queue if the app is offline or otherwise unable to communicate to the CareMaster server. Click ‘View All’ when the app shows the device offline message to edit these. |



# **Bug Fixes**

| TS-4757 | Fixed a bug with KeyPay integration where back payment was not being send correctly. |
|----|----|
| TS-4690 | When invoicing Dex / CHSP / MDS services, the invoice will now show the quantity and a calculated fee_charged_per_unit instead of showing as 1 x $total_fee_charged. |
| TS-4674 | Fixed an issue with the Worker App where workers were unable to start a conversion when the worker has multiple participants allocated to them. |
| TS-4667 | Fixed an issue where the monthly roster calendar would only show a few days at a time. A new setting has been created to allow users to customise the width of each column so more or less space can be given depending upon the type of view the customers wishes to see. |
| TS-4660 | Fixed an issue where recurring Supports did not correctly display the correct recurrence pattern when users would edit this a couple of times. |
| TS-4659 | An issue was fixed where coordinators were unable to access a participant they did not coordinate if the setting “Allow Coordinators Access To All Clients” was enabled and one or both of the settings “Allow workers access to clients {before\|after} Support" had a value. |
| TS-4657 | Fixed an issue where a service with overnight was enabled but active overnight was disabled, an error occurred when trying to save the service. This no longer occurs. |
| TS-4642 | A fix has been made where worker availabilities would not be refreshed straight away when their availabilities were updated. This has now been corrected. |
| TS-4635 | A fix was made when creating a new participant record where some of the input fields would be hidden beyond the edge of the popup. |
| TS-4629 | An issue was fixed where the funding limit balance labelled “scheduled” shown in the client profile popup would include supports that were cancelled with a non-billable cancellation code. |
| TS-4618 | Several issues have been fixed in the Xero Payruns And Allowances screen. These are: \n When clicking “Add Manual Line” it will now show the add manual line popupWhen clicking “Suggest Allowances” it will now add the allowances without overwriting other line items. If you have already suggested allowances, clicking “suggest allowances” again will overwrite the previous suggestion lines. |
| TS-4605 | An issue was fixed in the Advanced Timesheets module which would cause an error for a very specific scenario. The scenario was a worker was assigned to a sleepover Support, with no duration of time recorded and that was their only Support for the day. This is now fixed. |
| TS-4596 | A fix has been made to the Worker App where the user was unable to scroll the chat page unless the keyboard was opened. Users can now scroll the chat messages using their finger without the keyboard opened. |
| TS-4590 | A fix has been made to rostering preferred participants where workers with un-preferred participants will now be automatically removed from future Supports when these participants are recorded against the workers. |
| TS-4576 | A fix has been made in the Client App where the status of the Support would not be refreshed when the worker has started or completed the Support. |
| TS-4470 | A change has been made to the Worker App to swap the Submit and Cancel buttons on the signature page. This brings this page in line with all other pages containing similar buttons. |
| TS-4457 | A security fix has been applied preventing users from accessing certain documents via the URL. |
| TS-4157 | A change has been made to the Worker App so that microphone permissions are no longer required in order to run the app, however if the user decides to use the microphone to record audio the app will then ask the user for permissions before doing so. |
| TS-4794 | An issue has been fixed that prevented updating case notes that were created from the worker app in some situations. |



Please contact our Customer Care Team if have you have any questions

Release Notes 16.17

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

Release Notes 16.17

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Release Notes 16.17

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