Note: Please contact support to organise an update after 27/9/21.

**Note: Please contact support to organise an update after 27/9/21.**

**Payroll and Invoicing Permissions Overhaul**

The biggest change in this update is the ability to specify which admin users can see payroll and which ones can see invoicing. This can be done through the new Access Permissions page under Admin that lists all users and their applicable permissions.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024931761/original/agpk00un_xV3FbxTnzGT_UjbrvnlzvyhHg.png?1630299768)

When you are next updated, one administrator user will be updated to include the "Assign Roles" permissions - this person can then log in and adjust who can see the payroll sections and who can see the invoicing sections. They can also assign the "Assign roles" permission to other admin users.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024926872/original/1E3WoXwaSGdvKcNetILudi2YZu0_T8AdXg.png?1630297808)

For example, in the screenshot above Admin 1 can assign roles and see both invoicing (accounting) and payroll pages. Admin 2 can only see invoicing (accounting) and Admin 3 can only see payroll pages.

**Reworked MYOB Accoutright Payroll and Invoicing**

We have removed the existing MYOB Payroll and Invoicing reports in CareMaster and replaced them with a new way to generate the payroll and invoice text files to import in MYOB Accountright. Provided you have set up the payroll categories correctly. the payroll export uses the SCHADS award rules for rate and allowance generation.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024931926/original/S3aQfnBObldEpmOSzUDcvWfXYe7dodqzXg.png?1630299839)

\
For more information and setup steps, refer to these pages:[How to run MYOB Accountright Invoice Export?](https://sostg.freshdesk.com/a/solutions/articles/51000123768)

[How to run MYOB Accountright Payroll Export?](https://sostg.freshdesk.com/a/solutions/articles/51000123769)

**Elmo Payroll**

We have added a Elmo section into CareMaster that allows you to upload pay elementsthat you can assign that will allow you to generate both a payroll file for upload into Elmo. Provided you have set up the pay elements correctly, the payroll export uses the SCHADS award rulse for rate and allowance generation.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024932105/original/FguqdIwyVVpaPD0mEJ8jUisJO47h5hqduw.png?1630299896)

\
For more information and setup steps, refer to this pages:[How to run Elmo Payroll Export?](https://sostg.freshdesk.com/a/solutions/articles/51000221736)

**Custom Gender Types**

You can now add/edit the list of possible genders to select from in both worker and client records and their respective new wizards. You can do this by going to Data -> Miscellaneous -> Genders.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024931555/original/Xp4DC09m_rC76ELANgigxfK-qTa3yO2O3Q.png?1630299684)

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024931625/original/24imnhR-tjhT8HzcIs3gYM7C3Nn7k-FqXg.png?1630299720)

**Reports**


1. We have added a new HCP report under Reporting -> Clients/Participants called Home Care Package Participant List that lists all clients with HCP ticked on their record with their package information entered
2. The HCP statement under Reporting -> Account has been adjusted to include transaction notes on the statement, you can also download a summary report of every client included in the statement after you have run the statement.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024936952/original/dnn0Hq2e7gM41a3QqyJ1z53m1nWBo5f_Qw.png?1630301555)


3. Worker hours summary report now only counts group hours once if worker is assigned to multiple clients for the same start and end time.

**Staff/Volunteers -> Timesheet Export**

We have removed the 500 record limit for the timesheet export when on the Staff/Volunteers -> Timesheets page. This only applies to a filtered list of timesheets.

**Client/Participant Records**

You can now select multiple options for the treatment field in a client's record.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024935711/original/DBitrGUYDa6ylfnPKKJ7sGpO3NJqOJm-wQ.png?1630301201)

**Alerts**


1. Plan End date alert now shows which funding limit is expiring for those clients with multiple funding limits.

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024936699/original/LSpn28hSYhC5NSEmle7Zl5iivCbo7Ik-YQ.png?1630301496)


2. NDIS Worker Screening alert has been updated to not include inactive workers.

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27/9/21 Release Notes

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

27/9/21 Release Notes

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27/9/21 Release Notes

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