The Alerts section highlights items that may require your attention within CareMaster. This includes things like staff members whose qualifications are near expiry, clients are nearly due for a review or supports still requiring a support worker to be assigned to them.

The Alerts section highlights items that may require your attention within CareMaster. This includes things like staff members whose qualifications are near expiry, clients are nearly due for a review or supports still requiring a support worker to be assigned to them.


To access your alerts, click on **Alerts** from the main menu. You can select a specific alert type from the expanded menu, or select **All Alerts** to see a summary of where Alerts are being generated across the system as shown below. 



 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51020641438/original/15yoYeK5Iy6kWXxN_2tG0GVeeW_J168zLg.png?1625450705)



Each alert relates to a specific staff, participant or support record. Clicking on the pencil symbol to the right of an alert will open that record where it can be viewed or amended as desired. You can change what Alerts are shown from Data > Alert Display. 


An alert will stay there until there is no longer anything triggering it. So for example, if a staff member’s qualification expiry date is within the next 30 days, the alert will remain there until the date has been changed to a date that is no longer within the next 30 days. 


There is currently no functionality to create a report on Alerts or to print Alerts


## Alert Types

Using the **Main Menu Bar,** you can click on a specific alert that you would like to view. The following are all alerts in the system:

* **Appraisal/Contract Review:** Shows any workers within 30 days of the date in this field found in the Staff/worker profile under the Employment Information panel.
* **Business Insurance Expiry**: Highlights workers whose Business Insurance Expiry date is within the next 30 days
* **Cancelled Transactions:** If a participant has 3+ consecutive supports cancelled. Their information will show up in this Alerts section, it will show the participant basic info, status and number of cancellations.
* **Checked Funding:** This alert show the participants who have a checked amount that is within 10% of their funding limit.
* **DWES Clearance Expiry:** Shows workers whose DWES Clearance Expiry is before the next 30 days. Is edited from a Worker record > Employment Information.
* **Expiring Documents**: Lists any staff or client documents that have expired or have upcoming expiration dates.
* **Funding Eligibility:** Highlights users who may be incorrectly classified depending on their age. 
* **No NDIS Orientation Module completion Date:** Shows any workers that do not have this date entered in their profile under the Qualifications
* **Not Checked*:*** This alert section will provide a list of any passed supports/transactions that have not been *Checked* in the system. This checkbox is found by opening the support and clicking the *Checked* box.
* **No Timesheet:** If a support doesn’t have a timesheet, it will show here. Supports without timesheets can mean that the support wasn’t completed using the app and could require attention. Is designed more for payroll purposes instead of informing you in real time of workers that haven't attended a shift.
* **Not Scheduled:** If a participant has not had a scheduled support for some time they will show up as an alert here with the last date that they had a scheduled support.
* **Participants/Clients*:*** This alert type will show if there are any participants whose review dates are within the next 30 days.
* **Plan Ending:** This alert type will show if there are any participants whose plan end dates are coming up, this is shown in date format and if they are red it is expired.
* **Recurring End Date:** Highlight recurring support chains that end within the next 30 days. 
* **Report Date:** if a participant has a Report Date entered in their Service Provider Information then this alert will show their name and report date to alert to upcoming expires or already expired dates. 
* **Scheduled Funding:** This alert show the participants whose currently funding Scheduled amount < 10% of their funding limit.
* **Workers:** This type shows the Staff/Volunteers that have any certificate/qualification expires coming up or passed, this is shown in date format and if they are red it is expired.
* **Supports/Transactions:** In this type you can view all the upcoming supports/transactions that have been entered into your system in chronological order.
* **Vehicle Expiry:** This page will show the vehicles linked to your company and their Insurance and Registration expiry. - This type of alert will only have information in it if Vehicles have been enabled and are applicable to your organisation.
* **Vehicles:** Your companies list of vehicle alerts will appear here the alert display will vary depending on the settings you have in place.
* **Voucher***:* Here you can view all vouchers assigned to participants, to the right of each line will be a date and if that date is red, the voucher is expired. - This type of alert will only have information in it if *Vouchers* have been enabled and are applicable to your organisation.
* **Worker Screening Check Expiry:** This will show the Support Workers whose Worker Screening Check Expiry is not entered or expires in the next 30 days.


If there are any Alerts that are not required for your organisation you are able to remove unrequired alerts and/or reorder the alerts via *__[How to hide certain Alerts](https://support.caremaster.com.au/articles/how-to-hide-certain-alerts-k0UWnisx1L)__.*


[https://youtu.be/Sn9ONKN-Etg](https://youtu.be/Sn9ONKN-Etg)




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