We are pleased to release several system improvements with this release. Please find below a summary of the latest additions.

**We are pleased to release several system improvements with this release. Please find below a summary of the latest additions.**


# 🛠️ Updates & Improvements 🌱


**Warning Added to NDIA Export Page When Self Managed Selected** 

Exporting a Self managed report in the NDIS Export page results in the individual supports being marked as Payment Received. This is the accurate process however we have added a warning message to “NDIS Self Managed” report that reads: “Please note that all exported transactions will be marked as payments received.“

  ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/2d086489-e224-48be-95ea-ef9f30cbc138/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T150915Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=682331e3fc71040d90b467cd542f17591dd47d57621118ffea6c74510b2f4bd1&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =1015x436")


**Add DEX Service Type Name to Data > Transaction List Export**

The DEX Service Type Name field is now selectable and exportable in the Transaction List Export.

 

**MYOB Invoice Issues**

 Fixed an issue where prior MYOB Invoices were unable to be downloaded. The download button was an X and displayed the error message ‘File not found’. The underlying path address has been updated.

 

**An Error Message Now Appears When Creating a Chat on a Participant Profile Without Assigned Workers.**

 The Chat function allows workers to message about a participant. If an Admin or Coordinator tries to send a chat without any workers assigned, the validation message now reads: “Error - You need to assign a worker to this client to send a chat message.

 

**Duplicate Client Check Restored**

 The issue preventing duplicate checks when adding new clients into CareMaster has been resolved. The system now properly avoids creating duplicate entries as intended.

  ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/2a4cc156-faf6-4528-9da1-ed9d2cd26d74/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3ZHD2ZITP%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T150915Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCICzx%2B1KEYayDwfOf4trhkQrnspeaMxywl%2FUsCUNuKe2JAiEA0IP%2BZYPqTYopuSD7CnrB6xBoQH%2BjQjfQAlBe2Zycf58q5gUIjf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDD8oG6vifNU0kUPBTSq6BdAqXijnqtr%2BBWQzX7vJcy1i3MuB1FNmed4to%2BDf4HcVT0oVsUHfYNaK5JaO8V1k%2BHKGORduDhYafHiBC7dNN6fRidQsnr%2BpXd1%2BCMy3K7RBeD8nvlvTaIUq6EYdHDsIVEGQpAu2yIKZeX6oVGIoa%2BRmIg2aZBmNO6zHOM5Gn8hsX%2BEM%2F63gHTD3MExEhkRIkIVRFj%2FfzUd7YB1p17LPmGM4EKIAPyyLoSgfRJ1eYHquk%2BPsu6STjJ5I8YSA2UQtsQDrmri30xDIo15ooycIxhbuDZz0GLtQ%2F%2FXnmXxmM3KsY1rKUe4D2aj7WCoKmywNVsQvS%2By4izPCKfgkmuAFF5LF9qcDxF89jraBchRkch5NGycIMBYi7jCi37q6rYjDFeM5nlfYqwpFYSvuX5oQg%2FXY%2BgdVK1JyUpO95WEJzo9egNf%2FsFDCmTU%2FFlYSweGy%2B6ebfWpZ9VAfpn7hq4mQF4r%2FTkBVhFnqWr7Xic2MNNKn0Ejj1fMqDU6j5eeadPWyTiRLWHAL1ZYDx9VcrtoNioJm6sC5%2BQ7OjxkZYABGUxp0p6I9Qdv2NV%2FSWEhjFLa%2FYepdu577WNBDvs6XY8%2FEhWviVjQM5qzlbwcnasxhrg%2FsdXqG7pti77JF2saL1aSmQ9qbQvm%2BBvVg%2BhzAwMsvQG6EqMWOMm5FXZjYn5ncMiArodfpjy4dZuJC0K6UuByDn1TUWjKtwxfc4CPrGdl%2B4Nlt7%2FZbx%2BigGlL1CVnexVoMx6TS5yNW4LDHaqYjYvkCH3WgGuroA6ct5wBW6rFwAiSqnjZ%2BVkVvxMH3N3%2BzxT4OKze%2FS7B6VcimQy%2FNMggBBKFJGCwK%2BRtvfUrRJ%2F9Iyv%2Beocl3tNwOa93682PL9ZWoagI3b8%2FXL7HKR5RPhg34NqAcyUBdYAU9sKg5Lvcfg7cUfemwNmuK4lsjMO7Q%2BM4GOpABxP%2BU6cQGS2J%2BpzCIZ4fqOvFWuiBTOEZWDVL7GS9YCe7JBKU1CC7%2BZ%2F%2F1MFP4wa%2Fk2Hu2evtcEa3w5LBuXUkzh5wSJzNaz9%2B4kIkjsYq018L9zI9GDtRS8Q8voxNzVq953RB5UpI4qZqYsHPa4eBMFDZzfUh2mwqKyVXBlEbWZUPsNldd4YetgN9EE9T%2FHU04&X-Amz-Signature=37bf4c53be611f872c18d3f745abbce92d8efa575d78b43ec8b78f23499adfdd&X-Amz-SignedHeaders=host&response-content-disposition=attachment)


**Xero Sync Status Message**

 Updating a worker's Pay Value and syncing to Xero updates the rate, but the sync message indicating the worker needs syncing has been corrected to disappear after the next sync.

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

🚀 Software Release Overview: 16.41 🚀

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🚀 Software Release Overview: 16.41 🚀

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