# 🛠️ Updates & Improvements 🌱

**We are pleased to release several system improvements with this release. Please find below a summary of the latest additions.**


🤝**Syncing Messages on the Worker App - occurring every 30 mins**

A change has been made that reminder to sync actions will remind them once after 30 minutes after an unactioned item is added to queue

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/fcdfa95f-eb9d-429e-bcb4-dcee57bf4d30/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3366ND6MB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193420Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGJgoRtyfJNgdKr8w0EWJzRUKtgMaji5a4SziWRB2ELOAiEAvqAaq4rHIz1xakAJs6pOa0je8WqyqwrRKsXeg6R%2Fbwsq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDGsur7UV0PGHcgdwUCq6Ba2Zntt33DZK55aoleXze6f9o1Xh2T2RBG60boMK1%2B%2Fm4NJRvvnxGV05jU2awvVnvQemxBrvI228k1k%2BTWjq7I3ftNmIgitXlmGv53pJj3WO4%2BxFnXI5eDfQcv1eItc%2FP0PljxbqLUw7511dJbGIA7csXGtGfxZP4a8ex6lyAXS86t5M7VvN8ZrmyMdXaLhXf%2F4%2FS50vhljpVgQeUVGwPcRQoRDcqbU5WP%2BXs9YhowQSsMA3KMK49pTPlAA5347UtFpaTZ4xuOAal9YqdYidOjKl3LBDOY95zzAmtCyuAqgSaEof3QDpPkn2fKM%2FQzIkBuMWQ%2BlgrIT0uY8CCWg00sq%2FWFpMV7dvfGFlYreq2UQgm2VmSdHIvU29sqLU2SlxX7wshhEzCpB%2BnevJAuojD8OXd8c%2B7eAh1GGyE0OqHsUNN3if0YjVEgNoLRKd9CrqrHFc4%2FHIIjZHmL%2By%2B6lXSSgJr9ZFmEBosuNSyGY4ntdDv44pHGcNk1Kgh2%2FHl8fC6C6XEnw9Ziv9vdpmKgICl2xTWUehdU0IyYuAtCt5irW%2BKA7O6QJfbm3jsdPfNPPG%2BjPI%2FOVrVEMq04jz%2FBn80uRnddDyl5SW1rKEa5KN3z3USSUXQCZwhht87c5TDL5HpVzcNcbBWwF%2FXeFm%2FIyIuYJBgTvs3T13VAoqbapwC9V1J%2Bx1i3oj7JFfIx%2BrVKhGRqsMTRCRoxZw8i9nLGpCOa02%2FbbQnqmGzfHuX2%2BFcQL10kvFpWurcVabRu5vXXxE7BKvXfYRbYrzvrQ%2BZ5IV1P%2B6XNHa9kU5HbOET6mFW6PKZo4zmoJBhwlNKpQOZlgqUQUEdiA5S8M%2FTkdLpKJV6U%2FbWykiSNOpBYN79hsDKvMQHamNrHOML02MAEIKHBnV6F4GLmgwD%2BA4QRYWHMzzfLzAFjmunyWuoK7lMKmk%2Bc4GOpABHYGI2Ns%2BZJyhoqd%2BE7lsM1kxepE6O4tUO%2BdLkKXVoV%2B3XUD%2Bx5ulYbAmUAb9U%2Bm8M0zP9MV3wAs0Q3rzHdR8%2FK3zI9IDcgf2eFw73MMMFFy%2FjgqIGCPpvYeRCjtC%2FdzHvGbudzf7ZBTrXPo0VX0AO0g5JOaHtmhZNTVSFk1syRx3VtN%2BB1Sc6eUARyxXsPaG&X-Amz-Signature=bc4fb958245c7ee886001e1f9f05766f27cb721dd7fe5c5991d92ea604ba2b51&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =389x70")


⌚**Worker App end support notification showing incorrect time**

End of Support reminders were appearing after the support end time. An adjustment has been made to realign this message with its correct time applied.


**📅Total Hours cutting off start and end of week/fortnight - shared info prompt instead**

The worked hours on the Worker App only display the hours worked on a weekly/fortnightly period. 

Some Timesheets pay for the attached shifts either side of this date range as its deemed a continuous shift.

We have added an explanation to outline the difference. ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/c7ddf94d-f929-4a59-bd2c-91ce97ee5788/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3366ND6MB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193420Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGJgoRtyfJNgdKr8w0EWJzRUKtgMaji5a4SziWRB2ELOAiEAvqAaq4rHIz1xakAJs6pOa0je8WqyqwrRKsXeg6R%2Fbwsq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDGsur7UV0PGHcgdwUCq6Ba2Zntt33DZK55aoleXze6f9o1Xh2T2RBG60boMK1%2B%2Fm4NJRvvnxGV05jU2awvVnvQemxBrvI228k1k%2BTWjq7I3ftNmIgitXlmGv53pJj3WO4%2BxFnXI5eDfQcv1eItc%2FP0PljxbqLUw7511dJbGIA7csXGtGfxZP4a8ex6lyAXS86t5M7VvN8ZrmyMdXaLhXf%2F4%2FS50vhljpVgQeUVGwPcRQoRDcqbU5WP%2BXs9YhowQSsMA3KMK49pTPlAA5347UtFpaTZ4xuOAal9YqdYidOjKl3LBDOY95zzAmtCyuAqgSaEof3QDpPkn2fKM%2FQzIkBuMWQ%2BlgrIT0uY8CCWg00sq%2FWFpMV7dvfGFlYreq2UQgm2VmSdHIvU29sqLU2SlxX7wshhEzCpB%2BnevJAuojD8OXd8c%2B7eAh1GGyE0OqHsUNN3if0YjVEgNoLRKd9CrqrHFc4%2FHIIjZHmL%2By%2B6lXSSgJr9ZFmEBosuNSyGY4ntdDv44pHGcNk1Kgh2%2FHl8fC6C6XEnw9Ziv9vdpmKgICl2xTWUehdU0IyYuAtCt5irW%2BKA7O6QJfbm3jsdPfNPPG%2BjPI%2FOVrVEMq04jz%2FBn80uRnddDyl5SW1rKEa5KN3z3USSUXQCZwhht87c5TDL5HpVzcNcbBWwF%2FXeFm%2FIyIuYJBgTvs3T13VAoqbapwC9V1J%2Bx1i3oj7JFfIx%2BrVKhGRqsMTRCRoxZw8i9nLGpCOa02%2FbbQnqmGzfHuX2%2BFcQL10kvFpWurcVabRu5vXXxE7BKvXfYRbYrzvrQ%2BZ5IV1P%2B6XNHa9kU5HbOET6mFW6PKZo4zmoJBhwlNKpQOZlgqUQUEdiA5S8M%2FTkdLpKJV6U%2FbWykiSNOpBYN79hsDKvMQHamNrHOML02MAEIKHBnV6F4GLmgwD%2BA4QRYWHMzzfLzAFjmunyWuoK7lMKmk%2Bc4GOpABHYGI2Ns%2BZJyhoqd%2BE7lsM1kxepE6O4tUO%2BdLkKXVoV%2B3XUD%2Bx5ulYbAmUAb9U%2Bm8M0zP9MV3wAs0Q3rzHdR8%2FK3zI9IDcgf2eFw73MMMFFy%2FjgqIGCPpvYeRCjtC%2FdzHvGbudzf7ZBTrXPo0VX0AO0g5JOaHtmhZNTVSFk1syRx3VtN%2BB1Sc6eUARyxXsPaG&X-Amz-Signature=428be27138407f9670bd4ebda7680ec7dca4a754f915d0677a24ed1f89a54f50&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =230x331") ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/6eada9ea-0719-4d65-a990-b19aebd34d54/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3366ND6MB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193420Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGJgoRtyfJNgdKr8w0EWJzRUKtgMaji5a4SziWRB2ELOAiEAvqAaq4rHIz1xakAJs6pOa0je8WqyqwrRKsXeg6R%2Fbwsq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDGsur7UV0PGHcgdwUCq6Ba2Zntt33DZK55aoleXze6f9o1Xh2T2RBG60boMK1%2B%2Fm4NJRvvnxGV05jU2awvVnvQemxBrvI228k1k%2BTWjq7I3ftNmIgitXlmGv53pJj3WO4%2BxFnXI5eDfQcv1eItc%2FP0PljxbqLUw7511dJbGIA7csXGtGfxZP4a8ex6lyAXS86t5M7VvN8ZrmyMdXaLhXf%2F4%2FS50vhljpVgQeUVGwPcRQoRDcqbU5WP%2BXs9YhowQSsMA3KMK49pTPlAA5347UtFpaTZ4xuOAal9YqdYidOjKl3LBDOY95zzAmtCyuAqgSaEof3QDpPkn2fKM%2FQzIkBuMWQ%2BlgrIT0uY8CCWg00sq%2FWFpMV7dvfGFlYreq2UQgm2VmSdHIvU29sqLU2SlxX7wshhEzCpB%2BnevJAuojD8OXd8c%2B7eAh1GGyE0OqHsUNN3if0YjVEgNoLRKd9CrqrHFc4%2FHIIjZHmL%2By%2B6lXSSgJr9ZFmEBosuNSyGY4ntdDv44pHGcNk1Kgh2%2FHl8fC6C6XEnw9Ziv9vdpmKgICl2xTWUehdU0IyYuAtCt5irW%2BKA7O6QJfbm3jsdPfNPPG%2BjPI%2FOVrVEMq04jz%2FBn80uRnddDyl5SW1rKEa5KN3z3USSUXQCZwhht87c5TDL5HpVzcNcbBWwF%2FXeFm%2FIyIuYJBgTvs3T13VAoqbapwC9V1J%2Bx1i3oj7JFfIx%2BrVKhGRqsMTRCRoxZw8i9nLGpCOa02%2FbbQnqmGzfHuX2%2BFcQL10kvFpWurcVabRu5vXXxE7BKvXfYRbYrzvrQ%2BZ5IV1P%2B6XNHa9kU5HbOET6mFW6PKZo4zmoJBhwlNKpQOZlgqUQUEdiA5S8M%2FTkdLpKJV6U%2FbWykiSNOpBYN79hsDKvMQHamNrHOML02MAEIKHBnV6F4GLmgwD%2BA4QRYWHMzzfLzAFjmunyWuoK7lMKmk%2Bc4GOpABHYGI2Ns%2BZJyhoqd%2BE7lsM1kxepE6O4tUO%2BdLkKXVoV%2B3XUD%2Bx5ulYbAmUAb9U%2Bm8M0zP9MV3wAs0Q3rzHdR8%2FK3zI9IDcgf2eFw73MMMFFy%2FjgqIGCPpvYeRCjtC%2FdzHvGbudzf7ZBTrXPo0VX0AO0g5JOaHtmhZNTVSFk1syRx3VtN%2BB1Sc6eUARyxXsPaG&X-Amz-Signature=58354d7250175a265927753b06d933419011315ec5774fe921b1bfd729375a95&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =230x208")


**🗎 File viewer - Word Documents**

Message is being received on worker app when trying to open word documents ( PDF are fine ). file viewer for android app has been installed. Adjusted so all file types can be opened in a file viewer.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/d20585a1-02ee-4212-86b8-6812ae51e5bf/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3366ND6MB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193420Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGJgoRtyfJNgdKr8w0EWJzRUKtgMaji5a4SziWRB2ELOAiEAvqAaq4rHIz1xakAJs6pOa0je8WqyqwrRKsXeg6R%2Fbwsq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDGsur7UV0PGHcgdwUCq6Ba2Zntt33DZK55aoleXze6f9o1Xh2T2RBG60boMK1%2B%2Fm4NJRvvnxGV05jU2awvVnvQemxBrvI228k1k%2BTWjq7I3ftNmIgitXlmGv53pJj3WO4%2BxFnXI5eDfQcv1eItc%2FP0PljxbqLUw7511dJbGIA7csXGtGfxZP4a8ex6lyAXS86t5M7VvN8ZrmyMdXaLhXf%2F4%2FS50vhljpVgQeUVGwPcRQoRDcqbU5WP%2BXs9YhowQSsMA3KMK49pTPlAA5347UtFpaTZ4xuOAal9YqdYidOjKl3LBDOY95zzAmtCyuAqgSaEof3QDpPkn2fKM%2FQzIkBuMWQ%2BlgrIT0uY8CCWg00sq%2FWFpMV7dvfGFlYreq2UQgm2VmSdHIvU29sqLU2SlxX7wshhEzCpB%2BnevJAuojD8OXd8c%2B7eAh1GGyE0OqHsUNN3if0YjVEgNoLRKd9CrqrHFc4%2FHIIjZHmL%2By%2B6lXSSgJr9ZFmEBosuNSyGY4ntdDv44pHGcNk1Kgh2%2FHl8fC6C6XEnw9Ziv9vdpmKgICl2xTWUehdU0IyYuAtCt5irW%2BKA7O6QJfbm3jsdPfNPPG%2BjPI%2FOVrVEMq04jz%2FBn80uRnddDyl5SW1rKEa5KN3z3USSUXQCZwhht87c5TDL5HpVzcNcbBWwF%2FXeFm%2FIyIuYJBgTvs3T13VAoqbapwC9V1J%2Bx1i3oj7JFfIx%2BrVKhGRqsMTRCRoxZw8i9nLGpCOa02%2FbbQnqmGzfHuX2%2BFcQL10kvFpWurcVabRu5vXXxE7BKvXfYRbYrzvrQ%2BZ5IV1P%2B6XNHa9kU5HbOET6mFW6PKZo4zmoJBhwlNKpQOZlgqUQUEdiA5S8M%2FTkdLpKJV6U%2FbWykiSNOpBYN79hsDKvMQHamNrHOML02MAEIKHBnV6F4GLmgwD%2BA4QRYWHMzzfLzAFjmunyWuoK7lMKmk%2Bc4GOpABHYGI2Ns%2BZJyhoqd%2BE7lsM1kxepE6O4tUO%2BdLkKXVoV%2B3XUD%2Bx5ulYbAmUAb9U%2Bm8M0zP9MV3wAs0Q3rzHdR8%2FK3zI9IDcgf2eFw73MMMFFy%2FjgqIGCPpvYeRCjtC%2FdzHvGbudzf7ZBTrXPo0VX0AO0g5JOaHtmhZNTVSFk1syRx3VtN%2BB1Sc6eUARyxXsPaG&X-Amz-Signature=dc7f024672a18b30c2df6123550b40021143a71f2698edc5e3f3dc2e04187a18&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =230x148")


**🗺️Support Start GPS Collection falls back to a hardcoded location**

GPS Data was arriving for workers all set to 1 location. This was an error and the hardcoded location coordinates have been removed. Accurate location capture is re enabled.


⌚ **Draft Case note saved date/time showing UTC time**

This has been adjusted to now show the worker’s local time.

### 

🗒️**Worker app - incident submit error with dates**

A fix has been made so you can submit case notes without needing to fill any dates and leaving occurred at date as default


**🤝 Chat in app and desktop not syncing** 

A fix has been made where previously when messages were being sent in worker app. the chat would go through but the preview of last chat messages on chat list page in messages tab would not update. 

You need to refresh the Participant Profile page to make sure you are seeing the latest messages.


**😴 Sleep over hours showing in hours calculations**

A change has been made to not include inactive overnight supports in total hours and instead show them as allowances


**⛔ Total Fortnight Hours excluding Hours and KMs for the last day**

An update has been made to ensure all Hours and KM’s for the selected period are displayed.


⏩ **Improved load times of the Participant Documents page**

A change has been made to make client documents load faster for easier access.


🧊**Worker App unexpected freezing**

It was found that the animation on the Start and End buttons was causing an issue that froze the app. These animations have been removed. ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/7a89c4a4-81d8-40c1-98ea-98ee3593dc11/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3366ND6MB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193420Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGJgoRtyfJNgdKr8w0EWJzRUKtgMaji5a4SziWRB2ELOAiEAvqAaq4rHIz1xakAJs6pOa0je8WqyqwrRKsXeg6R%2Fbwsq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDGsur7UV0PGHcgdwUCq6Ba2Zntt33DZK55aoleXze6f9o1Xh2T2RBG60boMK1%2B%2Fm4NJRvvnxGV05jU2awvVnvQemxBrvI228k1k%2BTWjq7I3ftNmIgitXlmGv53pJj3WO4%2BxFnXI5eDfQcv1eItc%2FP0PljxbqLUw7511dJbGIA7csXGtGfxZP4a8ex6lyAXS86t5M7VvN8ZrmyMdXaLhXf%2F4%2FS50vhljpVgQeUVGwPcRQoRDcqbU5WP%2BXs9YhowQSsMA3KMK49pTPlAA5347UtFpaTZ4xuOAal9YqdYidOjKl3LBDOY95zzAmtCyuAqgSaEof3QDpPkn2fKM%2FQzIkBuMWQ%2BlgrIT0uY8CCWg00sq%2FWFpMV7dvfGFlYreq2UQgm2VmSdHIvU29sqLU2SlxX7wshhEzCpB%2BnevJAuojD8OXd8c%2B7eAh1GGyE0OqHsUNN3if0YjVEgNoLRKd9CrqrHFc4%2FHIIjZHmL%2By%2B6lXSSgJr9ZFmEBosuNSyGY4ntdDv44pHGcNk1Kgh2%2FHl8fC6C6XEnw9Ziv9vdpmKgICl2xTWUehdU0IyYuAtCt5irW%2BKA7O6QJfbm3jsdPfNPPG%2BjPI%2FOVrVEMq04jz%2FBn80uRnddDyl5SW1rKEa5KN3z3USSUXQCZwhht87c5TDL5HpVzcNcbBWwF%2FXeFm%2FIyIuYJBgTvs3T13VAoqbapwC9V1J%2Bx1i3oj7JFfIx%2BrVKhGRqsMTRCRoxZw8i9nLGpCOa02%2FbbQnqmGzfHuX2%2BFcQL10kvFpWurcVabRu5vXXxE7BKvXfYRbYrzvrQ%2BZ5IV1P%2B6XNHa9kU5HbOET6mFW6PKZo4zmoJBhwlNKpQOZlgqUQUEdiA5S8M%2FTkdLpKJV6U%2FbWykiSNOpBYN79hsDKvMQHamNrHOML02MAEIKHBnV6F4GLmgwD%2BA4QRYWHMzzfLzAFjmunyWuoK7lMKmk%2Bc4GOpABHYGI2Ns%2BZJyhoqd%2BE7lsM1kxepE6O4tUO%2BdLkKXVoV%2B3XUD%2Bx5ulYbAmUAb9U%2Bm8M0zP9MV3wAs0Q3rzHdR8%2FK3zI9IDcgf2eFw73MMMFFy%2FjgqIGCPpvYeRCjtC%2FdzHvGbudzf7ZBTrXPo0VX0AO0g5JOaHtmhZNTVSFk1syRx3VtN%2BB1Sc6eUARyxXsPaG&X-Amz-Signature=2c52bf608567c1f049c6584d6e069061ddf2abc81052c0cf3d65cd83df1dafe1&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =193x90")

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

🚀 Software Release Overview: 16.64🚀 Worker App Release

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🚀 Software Release Overview: 16.64🚀 Worker App Release

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