CareMaster

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TRIPS Desktop

We're pleased to share the system improvements included in versions 16.87.01 and 16.87.03

We're pleased to share the system improvements included in versions 16.87.01 and 16.87.03

**Version 16.87.01 – Released 3 July 2026** \
**Fix: Roster page not loading** \
We resolved an issue where the Roster page would fail to load for some users. Version 16.87.01 was rolled out on Friday 3rd July. Rostering functionality is now back to normal - no action is required on your part. \
\
**Version 16.87.03 – Available for Update** \
**SCHADS and CSA Award increases – effective 1 July 2026** \
All pay rates and allowances under the SCHADS and Children's Services Awards have been updated in line with the new rates effective 1 July 2026 

**Important note:** 

* This update has NOT been applied automatically. If you are ready for your first full July pay run please [submit a ticket](https://support.caremaster.com.au/?conversation=l6b9ynlhc7q37pvteyengklh) to request a version update.
* Once you have the new version, additional actions are required to push your new pay rates to Xero - [Learn more here](https://support.caremaster.com.au/en-us/articles/how-to-update-worker-pay-rates-in-xero-after-an-award-pay-rates-update-H8Zef6AsuF)

\
\
**CSA Award correction** \
As part of the above update, we've also end-dated the CSA Qualifications allowance (Director or Assistant Director with Graduate Certificate in Childcare Management or equivalent) at 28 February 2026. This allowance was removed from the award in the 1 March 2026 updates and is no longer supported. \
\
**Coming Soon** \
**Therapy provider travel & non-face-to-face — transition to \_PT/\_NF support items** \
From 1 July 2026, the NDIS requires provider travel and non-face-to-face provisioning for therapy supports to be claimed against dedicated \_PT/\_NF support items (provider travel priced at 50% of the direct service rate, non-face-to-face at the same rate), replacing the previous calculation-based approach for provider travel and the previous same-item approach for non-face-to-face. We are working on this update and will release it soon. Supports dated before 1 July 2026 are unaffected.


🚀 Software Release Overview: 16.87.01 - 03 🚀

🚀 Software Release Overview: 16.87.00 🚀

🚀 Software Release Overview: 16.86.05-06 🚀

🚀 Software Release Overview: 16.86.03 🚀

🚀 Software Release Overview: 16.86.00-02 🚀

🚀 Software Release Overview: 16.85.00 🚀

🚀 Software Release Overview: 16.84.00 🚀

🚀 Software Release Overview: 16.83.00 🚀

🚀 Software Release Overview: 16.82.00 🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.72.00🚀 

2026

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

2025

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

🚀 Software Release Overview: 16.36 🚀 

2024

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

v16.15

v16.09

v16.08

v 16.07

2023

Message Centre - CareMaster release notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

27/9/21 Release Notes

31/12/21 Release Notes

2021

21/4/22 Release Notes

18/5/22 CareMaster Release Notes

6/6/22 Release Notes

5/7/22 CareMaster Release Notes

1/8/22 CareMaster Release Notes

V15.22.0

V15.23.0

V 15.24

V15.25

V16.0

V16.01

2022

CareMaster Web Portal Notifications

CareMaster Release Notes

How to Contact the Customer Care Team for Support

Updating a shift to overnight/active overnight

How to stop a service showing on the roster or being included in roster emailed to the participant.

Passwords reset and activation emails

Why am I getting kicked out of CareMaster desktop?

Why does the support on the Worker app not allow me to add kilometers?

Why am I missing timesheets?

Why are kilometers missing from a timesheet?

Error - Support start time must be before end time

CSRF token mismatch

Top Troubleshooting FAQ's

Home Page

Logging In

How To Reset A Password?

Company Message Centre

Home

How to hide certain alerts?

Alerts User Guide

Alerts

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

User Guide: HCP Funded Participants Setup Guide

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to email a HCP statement to a client?

How to add an adjustment to a generated HCP statement?

How can I add HCP leave for a client?

Understanding your HCP Statement

Adding HCP Km's to a Support and a HCP Statement

HCP Subsidy Increase 01.10.2025

HCP Participant Guides

How to create a new participant or client

How to use case notes

How to change what shows on the Participant List page?

User Guide: Bulk Assigning and Unassigning of Participants and Workers

User Guide: Recording Medication Usage for Participants

How to Send SMS/Email Reminders to Clients?

How to create a new client record from a My Aged Care client record snapshot?

How to check over reported DEX data? 

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

Participants

Roster Page User Guide

Locations & Destinations

Worker Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Roster Optimiser Readiness Report

Roster Optimiser

How to resolve email authentication errors when emailing?

How to Email Rosters to Workers?

How to Email Rosters to Participant?

How to customise the Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

Service Organisation Roster view

Roster

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

What access does each user level have?

Working With Children Checks

How to Create Worker Timesheets

Changes to Worker's Emails and Password Reset

How to Send SMS/Email Notifications to Workers?

Staff/Volunteers

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

🚀 Software Release Overview: 16.87.01 - 03 🚀

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🚀 Software Release Overview: 16.87.01 - 03 🚀

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