As part of the Support at Home process, you need to generate a Bulk Claiming Export file for uploading into the Aged Care Provider Portal.

As part of the Support at Home process, you need to generate a Bulk Claiming Export file for uploading into the Aged Care Provider Portal.


# Supports Pre claiming action

To prepare your supports for export, they need to have a status of Checked. This can happen in a few ways-

* The Worker clocks in/out within a specified timeframe
* Mark the supports on the Supports All Home Page
* Use the Manage Button to bulk Mark as Checked
* Press your Action Items


# Before Generating an Export File - Do these Action Items

We have created some specific task buttons to address any known issues with the support creation and the claiming outputs

*Please do this activity BEFORE generating your Claiming file.*

Go to Support At Home > Data > Action Items

Press each button and wait for completion before pressing the next button.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/6c2b2ebf-cc68-4092-ade5-644cb5308713/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=7b9edbe70e31d19ca30caaad801f6e5c91a37f4b5204a80c28a28a31f2285bc6&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =934x102")Once all buttons have been pressed, please continue generating your Export File.



# Generating an Export file

To begin, go to Support at Home > Claiming > Bulk Export

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/11a1c366-0134-4987-83d6-4737393527b8/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=93a9e5927c43a49eb857d668fc1e10c091430263ce785d5706a5912e2450d44f&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =256x143")

This page shows you your previously generated exports.

It shows the Batch ID / Status / # of All Supports / # of included Supports / batch Dates From-To / Created date / Actions

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/fe5340f7-ba92-4013-bb9d-a3dfeec73fde/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=e03d81e40b0e3dfc6f4168e24805fcf2aaa8978bb37ab44dea11bc5cd9506ed9&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =1566x319")


\*Click on any line to view the contents of the Claiming Batch and re export if needed.


Press **+ Create New Claiming Batch**

* Enter your Date Range
* Include previously exported supports - use this if you are re-generating an export file after updates have been made
* Search for a Participant - add multiples participants or leave blank for All
* Select Service Organisations - add multiples participants or leave blank for All
* Create Claiming Batch

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/cf415378-840e-478d-8a55-a70af8c57370/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=a38e907eddfa887841d5e68873c28fd18646687ec7ea149c9c4833beb0fe1ef5&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =353x519")


The Generate Export is now available to review before downloading the export file. 

When you have completed your review, press Generate CSV

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/bb23438d-a671-41ac-8575-d81e2b610b84/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=7bb4bf4b6ffe135632282c08ee9020ce6238012965ee4ab09d31531db4460db9&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =795x56")


There are 2 tabs visible. Included and Excluded.

**Included Supports** shows;

* Search Supports - use filters to find a specific Support


* Check Box - All are included when blank. Tick this checkbox to Exclude specific transactions
* Support - shows the Transaction # and a quick link to the transaction edit page
* Date / Start Time / End Time
* Client
* Service delivered
* Charge By - unit of measure
* Unit Cost / Quantity - How much and how many
* Total
* Checked
* Include in CSV
* Exclusion Reasons - This will show the exclusion reason - it was updated to ‘Include Selected’ from the Excluded page. You can ‘Exclude selected’ to remove it from Included if needed

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/b86e8bdf-c23f-4525-9817-ed0329b4da3f/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=058afdbfb2e597351f236cd74610714c1ab8c0c5721cd4e03825dd5cae199bd1&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =1382x305")


**Excluded Supports** show:

* Search Supports - use filters to find a specific Support


* Check Box - All are included when blank. Tick this checkbox to Include Selected and transfer the record to Included for specific transactions
  * It’s recommended to fix the excluded reasons, then re-generate the CSV to include all relevant records.
* Support - shows the Transaction # and a quick link to the transaction edit page
* Date / Start Time / End Time
* Client
* Service delivered
* Charge By - unit of measure
* Unit Cost / Quantity - How much and how many
* Total
* Checked
* Include in CSV
* Exclusion Reasons - Display the reasons why it was not eligible to be listed in included
  * Support is not checked
  * Support has a zero total amount
  * Support is already part of another export
  * Support date is before 1st November 2025
  * Participant does not have a care recipient ID
  * Support does not have a funding source linked

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/b5775059-e238-4b34-8a9b-8b8189ad29cb/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3XCXPBICQ%2F20260408%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260408T135133Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDYaCXVzLWVhc3QtMiJIMEYCIQC430%2FYOOBsXTr4k5CrkMvs9hl3DNoI%2BNhn%2Fcnr4%2FXwqwIhAKcM8ANb298or5jwIeQTd0qggKbYqs6OjVpdganXWfkaKuYFCP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAhoMMzA4MTI1OTc1Mjg3Igwx5wCNZ%2B51Afa6bPkqugWqOH5swtb%2Fcn1NOUC6Q4GvIOLVK%2Fs2YfaCoxuDd0AhQE5FT%2FRVnxHjaC9LntHjBNS3ahxbqFzPAL9Edbt5Y0xYEVGJsWOl9hsiTV15zOAU4oWg23yfSAMbPKo4nsVePMPWemqjphEwlbi20xhWgAPh%2FAiLuTQDwPDeeu6VXAYLZy0N4V4y590cAvrokdipT0SYm93Hr7OSQ2Fpq48iwAJCL0xUj5oG8B%2BByu6uTIgA26kuzGGGg1Q2UFiiZ6OPAYF53QDMjq4ZyeDem2CWlf6lHDeiyDsadlbXsYyWSOZJnM8yBgi3lgc9b8lP5q86GRKkLXmT0YV3s8LDorY9lDF47Z9jNSM%2BQzjege2ObLODRbw%2F1Haer6dcjHwtHaXTpd0Vcbd4r0UhBnFVgaZ6xeQFd87nvPrcCLwtZZMD0qObFyypoZGN5Hb3J%2BijVVN7ecBe%2B4HUVYZatWY%2FZvtB6hn%2FRZGpFiyMLstcBxkPUUwQQhsKYB%2BDCQ80EAhzGIyAxSCZSzgnLPeYBS%2Bv5MSIk6iXiZNvxI%2B3wWbT4UcycSAlQYdxAOthEHafRvpCyrEnYZ17mYe6VD6vUhY6T3WnwPkml1TAP%2B9NqCc3%2BtWgPXQpAS76SFnsdWmbdfye%2B9sqh9iHPHYt2bncNhfbc%2F12vc%2FWya5kBWQUtkOM6k20yb8QM5s5td6KH5yARqOSzgK56APx6Y14jKvD0MbPRPCAduX%2Ffb1VYX6ZT1o17OXxppLLlGiYvfnagtKRa83Jw5iB6EFd3k16Lyi3k5x38N%2BNU2J2SwWUlM7v4uiDRuXDDhJggWpdRWsYhAyc9IXzd1CLplWTgJ6d4UhJyQy7R%2B7HAugu3AjN%2BWLaSoabLgJeTY0LL2mmdJqDGhBQlkOy3kq3sUbm3DY%2F24nL9hV4%2BBou6FoskVThR3p5qjxXejDDtdnOBjqPAQZ8fbOpXJX3Ww96NphbW3Dl6BnZgte9yeeKWFdufJTtQV7OWAi9pfVqUNKCqYu3xrVzpzR4pife4b%2FgiWMD9pfUVj6OnFA%2BxfWLJ3keJTiZZ%2F%2FAzOzjKirhlJaWLGYrxlDz2qS4PeTvVtmUdFslntzDBn5Vw0SLnE0Ge35bjo5tZNYDKJPEwF5UDeL%2FBjGO&X-Amz-Signature=5c3f6fb2b0ce2845397b04794def357c982c2c2d9269e812beffea5669e7c2b7&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =1541x362")


### Extra Information

Late Submissions flag for Home Mods only


Here are some Services Australia Resources to further explain their Provider Portal for Importing and Invoice creation.

* Aged Care Provider Portal Guide for Importing a CSV: <https://hpe.servicesaustralia.gov.au/INFO/ACPP/ACPPM10INFO3.pdf>
* Aged Care Provider Portal Guide for invoice creation: __<https://hpe.servicesaustralia.gov.au/MODULES/ACPP/ACPPM10/index.html>__






Bulk Exporting for Services Australia for Invoicing & Claiming

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Caremaster Two-Factor Authentication (2FA)

Custom Incident Forms

Coordination of Support (Optional)

Advanced Rostering - SIL Houses (Optional)

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 1: NDIS Service Import

Step 4: NDIS Export Process (Registered NDIS Providers)

Step 2: CareMaster Configuration & Rostering

Guided Onboarding

Error - Support start time must be before end time

Why are kilometers missing from a timesheet?

Why am I missing timesheets?

Why does the support on the Worker app not allow me to add kilometers?

Why am I getting kicked out of CareMaster desktop?

Updating a shift to overnight/active overnight

Passwords reset and activation emails

How to stop a service showing on the roster or being included in roster emailed to the participant.

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Children's Services Award

CareMaster Awards

Worker Run Sheet Report

Dashboard Reports - Where do the target figures come from?

What do the property reports show?

What do the supports reports show?

What do the voucher reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

Reporting User Guide

Admin Reports

What do the Participant reports show?

Participant Reports

How do I change the fields on the worker list report?

What do the Staff/Volunteer reports show?

Worker Summary Hours Report

Worker Reports

Reporting

CareMaster Data Export

How to Request CareMaster Training

How to request a CareMaster Software Update?

How to send emails from a different email address?

How to Clear Google Chrome Browser Cache?

Understanding CareMaster Licences

Feature Request Form Update

General

Alerts User Guide

How to hide certain alerts?

Alerts

NDIS Splitting Participant funding into different Budgets

Service Agreements

The Participant Profile User Guide

How to create a new participant or client

How to use case notes

How to Manage Participant Funding Limits

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

What is the CHSP reporting process?

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

HCP Subsidy Increase 01.10.2025

Adding HCP Km's to a Support and a HCP Statement

User Guide: HCP Funded Participants Setup Guide

Understanding your HCP Statement

How can I add HCP leave for a client?

How to add an adjustment to a generated HCP statement?

How to email a HCP statement to a client?

How to regenerate a HCP statement after adjustments?

How to generate a HCP statement for a client?

HCP Participant Guides

How to Send SMS/Email Reminders to Clients?

How to change what shows on the Participant List page?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

Participant/Client Leave Requests

Participants

Incidents User Guide

User Guide to Printing Incidents

Incidents

Properties User Guide

Properties

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

How to hide unpublished rosters using Confirmed status

User Guide: How to Automatically provide workers access to clients for scheduled supports

Settings

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Changes to Worker's Emails and Password Reset

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

How to Send SMS/Email Notifications to Workers?

How to Create Worker Timesheets

Working With Children Checks

What access does each user level have?

Staff/Volunteers

Home Page

Company Message Centre

Logging In

How To Reset A Password?

How to submit a feature request

Home

Using The Roster Optimiser - Single Support

Single Shift - Worker Optimiser

Locations & Destinations

Participant Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Worker Data Setup

Roster Optimiser

Roster Page User Guide

How to customise the Roster view

How to Email Rosters to Workers?

How to Email Rosters to Participant?

Service Organisation Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

How to resolve email authentication errors when emailing?

Roster

Creating Supports for a different Time Zone

Creating Therapy Supports with 50% Travel change.

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Creating and editing a Recurring Booking

Grouped Supports

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to Use the Manage Button to Change Supports?

How To Limit Support Services to Approved Services Only

How to restore a deleted support?

How to Claim / Invoice Cancelled Services?

How do I bill for NDIS transport?

How to use 'Quick Save' on the Supports Page

How to create Service Organisations

Supports

Vehicles User Guide

Vehicles

Voucher User Guide

Voucher

Set up Cancel Codes

Data Overview User Guide

User Guide: Case Notes

User Guide: Location Data

How to add additional leave request types?

App Note case note category

Public Holidays

Staff Logs

Letters and Bulk Emails

Data

User Guide: Documents

Documents

News Items

CareMaster News

Security Logs

Service Importing - NDIS Price Guide update

Editing Service Organisation Details

Admin Overview User Guide

What do the access permission roles mean?

NDIS Claims uploads into CareMaster

Editing Company Details

DEX Integration

Elmo Integration - Unpublished

Reckon Integration - Unpublished

KeyPay Integration

Employment Hero Integration

MYOB Integration

Xero Integration

How To Invoice Clients/Participants Manually?

External API Integration

Integrations

How to Export a NDIS Bulk Payment CSV for PRODA upload?

NDIS Export, Invoicing and Claims Upload process

How to Update the NDIS Prices after a New Price Guide?

User Guide: NDIS Service Import

How to update a Service item's price?

What is a service statcode?

Statistics User Guide

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Administration

CareMaster

Bulk Exporting for Services Australia for Invoicing & Claiming

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Bulk Exporting for Services Australia for Invoicing & Claiming

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