Note: Please contact support to organise an web portal update, you will not be updated automatically. The worker app update will be released for all users 

**Note: Please contact support to organise an web portal update, you will not be updated automatically. The worker app update will be released for all users** \n 

\
**__Web Portal__**

**Changes:**

* Reporting -> Participants
  * Case Note Export
    * Can filter by multiple clients
    * Change layout format (horizontal or vertical)
    * Date note created added
  * Client List
    * Vaccination fields added
  * New clients per month
    * Funding type added
    * Client location added
* Reporting -> Staff/Volunteers
  * Worker list
    * Vaccination fields added as options
  * Worker Hours Summary
    * Inactive workers removed from this report
* Supports
  * All
    * If filtering by cancelled, you can now pick a reason to filter by as well
    * Notified box changed to be like the checked one and renamed to Client Notified to better represent what it reflects
    * Can search by Xero calendar period
  * List Export
    * Service sub type added as an option for export
* Staff/Volunteers
  * Timesheets
    * Can search by Xero calendar period
    * Add ability to approve all filtered timesheets
  * Leave Requests
    * Worker filter adjusted to only those workers who are active or inactive with a leave request in the system
* Xero 
  * Invoices
    * Refresh Recently Updated button will update Amount Received in related supports
  * Pay Calendars
    * The Xero API has a limitation where it doesn’t return the status of the calendar so CM has no way of knowing what calendars are inactive or active. We have added the ability to mark a pay calendar as inactive in CM which will remove it from selection in the payroll calendar filters in CM. You just need to make sure you are marking the correct pay calendars as inactive.
* Children’s Services Award support
  * There are now multiple awards that you can select from in Worker -> Employment Info -> Advanced Award Classification.
  * You can assign different earning rates to the different Awards.
  * These new rates will be used in the Advanced Timesheets section of the related payroll sections if that worker is set to that award.
  * You can set awards as inactive which will stop them from showing as options.
* Incidents
  * Properties
    * Status filter added
    * CM ID of incident added
  * Participant
    * Status filter added
    * CM ID of incident added
* Worker record 
  * Contact Information reworked
    * Tickbox for Same as Primary that will default postal address to Primary Address added
  * Vaccination box added where you can record any vaccinations you want to keep track of
  * Support worker portal popup reworked
  * Employment information popup reworked
  * Qualifications popup reworked
  * Feedback popup reworked
* Participant Record
  * Participant links popup reworked
  * Participant interests popup reworked
  * Participant vitals popup reworked
  * Medications popup reworked
  * Vaccination box added where you can record any vaccinations you want to keep track of
  * Funding limits reworked
  * In the approved services, you can right click on a service in the approved services and mark it is the service to use for wakeups overnight \n  \n  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51051421429/original/d5q2ejeKoOTz4Bm_YdmXMy7C7Vnl2UatmA.png?1650506603) \n 
* Settings > App Settings
  * Setting added that shows a Wakeup button in the app. If tapped on it prompts for number of hours then creates a support for Active Overnight. Client record must have a wakeup service selected (right click service and select Wakeup service)
  * Setting added that allows workers to add individual kms for each client when ending a group support with transport.
  * Setting added to restrict transport services to only those assigned to the participant instead of all when adding support via app. 
  * Setting added to stop CM inserting calculated kms if the worker does not add any via the app.
  * Setting added that prompts for group attendance at the end of a support instead of at beginning.
  * Renamed Show Case Note on End to Require Case Note on Support End
* Data 
  * Vaccinations
    * Can add names of any vaccinations you would like to keep track of
  * Cancel Codes
    * You can now mark cancellation codes as Inactive. This will remove them as options when cancelling supports but leave historical supports with these cancellation codes as is.
  * Worker logs
    * You can now force a logout of app users. Please note that by forcing a logout, the worker will be logged out immediately. This means that there is a potential for information to be lost if the worker is in the middle of typing a case note or collecting signature/km information. We recommend that they ONLY use this as a last resort or if they are confident that the worker is not using the application.
* Vehicles
  * Vehicle edit page reworked
* Admin
  * Access Permissions
    * Workers removed from this page as there are no worker permissions
  * Service Organisations
    * Service organisation page and services pages reworked

 

**Bug Fixes:**

* Reporting -> Accounts
  * Participant Invoice – Total Cost invoice report adjusted to include cancelled but billable supports
* Supports -> All
  * Inactive/Active filters weren’t always correctly filtering
* Participants -> Funding Information
  * When removing HCP funding from a participant’s record, it will no longer states that it is going to delete everything.
* Properties -> Maintenance History
  * If notes were too long, it would display server error. It now displays readable error so users know why it didn’t save.

\
**__App__** \n 

**Changes:**

* Offline features 
  * can start or end supports and breaks and add case notes and signatures while the app is not connected to the internet
  * these actions get added to a queue and the app will automatically try to send them once it reconnects \n 
* The existing "add and edit support" setting has been split into two different ones for better control over adding supports via the app. You can now allow workers to add supports but not edit, or edit supports but not add.
* You can now only allow workers to edit availability after X days from today. For example, if you only want workers to be able to change availability after 2 weeks, you can set this to 14 days.

\
\
**Bug Fixes:**

* emails with incident reports sent from the app had the wrong time, but incident in CM itself had correct time

\


21/4/22 Release Notes

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

18/5/22 CareMaster Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

Staff/Volunteers

CareMaster

21/4/22 Release Notes

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21/4/22 Release Notes

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