Web Portal Changes:

* Additional fields added to worker list export options:
  * NDIS Worker Screening Check Application Reference Number
  * NDIS Worker Screening Check Date
  * NDIS Worker Screening Check Number
  * NDIS Worker Screening Check Expiry Date

 \n  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276022/original/n2MQ2EsdHwzi8nrvCJ-DSqeErHm8nWIxsg.png?1652748084 " =843x")

* Inactive coordinator and administrator users no longer show in App Settings as options to pick in the relevant settings.
* We have increased the character limit for Incident Categories from 25 to 50 characters.
* Expired limits no longer show in the Funding Information Summary box
* Region/Location filter added to these list pages:
  * Participants -> HCP Funding -> Statements
  * Participants -> HCP Funding -> Participants

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276272/original/75uBaySHUfn0-tnmdAQHnyyJ052DBxJxow.png?1652748155 " =1188x") \n  \n  ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276318/original/SQ0OioZkCdod0VxYKBoykDeSz_J6pOGHkQ.png?1652748164 " =999x")

* Care Recipient ID added to HCP Funding Information section & Bulk Invoice export for HCP clients

\
 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276376/original/vD-5wRCzd0OKN85nkWPD3COtG1B3z6kyjg.png?1652748174 " =1160x")

* Region/Location & Care Recipient ID column added to these reports:
  * Participants -> HCP Funding -> Participants -> Participant Summary Report
  * Participants -> HCP Funding -> Statements -> Participant Summary Report
* Police Check Reference Number field added to Worker Qualifications section

\
 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276395/original/lZe7R9GfeO6UrP-mHChmygjoVSCwDVP3Ng.png?1652748183 " =568x")

* NDIS Export preview page now includes warning to check supports if there is no transport child support linked to a parent support.

\
 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054276432/original/G3cB26itqTet_EO3v7ZThgOwcTKpLMTq0Q.png?1652748193 " =811x")

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51054277072/original/6l3c1mG8rgrD-3y4h3AQNFLdCZYQsuu-Jg.png?1652748395 " =1625x")

* Archived earning rates no longer show in Advanced Timesheets

 

Web Portal Fixes:

* We now force a refresh on the roster when loading roster if you have the setting “Only Show Workers with Supports” setting On.
* Supports with no vehicle assigned now correctly show in the Unassigned column on Vehicle Roster
* Error no longer shows when saving a support that has a charge by Each and had no start and end times entered
* Gender now sends when syncing a worker record from CareMaster to Xero
* Generate Timesheets button now correctly adds a worker if a support has had an extra worker added and there is a timesheet already generated
* When using the Duplicate Support button in a group support, it no longer errors when you have a service with a $0 unit cost
* Syncing an employee to Xero no longer removes deductions from their pay template
* It no longer errors when running Participant Invoice – Total Cost
* It now correctly deletes a linked child support if there is one when deleting the parent support
* Insurance Expiry added back to Worker Qualifications
* Incident list page now shows incidents created via the app with no client assigned
* You can create services with no funding without it erroring
* First Aid Expiry, Police Check Expiry and Vulnerable People Expiry date fields now show correct dates

\
App Changes/Fixes:

* Some organisations with large group supports had issues with time outs when loading supports, this has been fixed
* Offline queue message disappeared too quickly and users did not have time to read, we have increased display time
* When ending a support, users were being prompted to add a case note even if they had already completed one.

\


18/5/22 CareMaster Release Notes

🚀 Software Release Overview: 16.72.00🚀 

🚀 Software Release Overview: 16.73.00🚀 

🚀 Software Release Overview: 16.78.00🚀

🚀 Software Release Overview: 16.77.00🚀

🚀 Software Release Overview: 16.81.00🚀

🚀 Software Release Overview: 16.80.00-01-02🚀

🚀 Software Release Overview: 16.79.00🚀

🚀 Software Release Overview: 16.76.00🚀

🚀 Software Release Overview: 16.75.00🚀

🚀 Software Release Overview: 16.74.00🚀

2026

Message Centre - CareMaster release notes

CareMaster Web Portal Notifications

31/12/21 Release Notes

27/9/21 Release Notes

15/01/21 Release Notes

8/6/21 Release Notes

26/7/21 Release Notes

2021

V16.01

V15.25

21/4/22 Release Notes

1/8/22 CareMaster Release Notes

V15.23.0

5/7/22 CareMaster Release Notes

6/6/22 Release Notes

V16.0

V 15.24

V15.22.0

2022

🚀 Software Release Overview: 16.63.20 - LTS🚀

🚀 Software Release Overview: 16.62🚀

🚀 Software Release Overview: 16.64🚀

🚀 Software Release Overview: 16.63🚀

🚀 Software Release Overview: 16.70🚀 

🚀 Software Release Overview: 16.71🚀 

🚀 Software Release Overview: 16.69🚀

🚀 Software Release Overview: 16.68🚀

🚀 Software Release Overview: 16.67🚀

🚀 Software Release Overview: 16.66🚀

🚀 Software Release Overview: 16.65🚀

🚀 Software Release Overview: 16.64🚀 Worker App Release

🚀 Software Release Overview: 16.61🚀

🚀 Software Release Overview: 16.60🚀

🚀 Software Release Overview: 16.59🚀

🚀 Software Release Overview: 16.58🚀

🚀 Software Release Overview: 16.57🚀

🚀 Software Release Overview: 16.56🚀

🚀 Software Release Overview: 16.55🚀

🚀 Software Release Overview: 16.54🚀

🚀 Software Release Overview: 16.53🚀

🚀 Software Release Overview: 16.52🚀

2025

🚀 Software Release Overview: 16.36 🚀 

🚀 Software Release Overview: 16.51🚀

🚀 Software Release Overview: 16.50🚀

🚀 Software Release Overview: 16.49 🚀

🚀 Software Release Overview: 16.48 🚀

🚀 Software Release Overview: 16.47 🚀

🚀 Software Release Overview: 16.46 🚀

🚀 Software Release Overview: 16.45 🚀

🚀 Software Release Overview: 16.44 🚀

🚀 Software Release Overview: 16.43 🚀

🚀 Software Release Overview: 16.42 🚀 

🚀 Software Release Overview: 16.41 🚀 

🚀 Software Release Overview: 16.40 🚀 

🚀 Software Release Overview: 16.39 🚀 

🚀 Software Release Overview: 16.38 🚀 

🚀 Software Release Overview: 16.37 🚀

🚀 Software Release Overview: 16.35 🚀

🚀 Software Release Overview: 16.34 🚀

🚀 Software Release Overview: 16.33 🚀

🚀 Software Release Overview: 16.32 🚀

🚀 Software Release Overview: 16.31 🚀

🚀 Software Release Overview: 16.30 🚀

🎉 Software Release Overview 16.29 🎉 

🎉 Software Release Overview 16.27 & 16.28🎉 

🚀 Software Release Overview: 16.26 🚀

🚀 Software Release Overview: 16.25 🚀 

🚀 Software Release Overview: 16.24 🚀

🚀 Software Release Overview: 16.23 🚀

🚀 Software Release Overview: 16.22 🚀

🚀 Software Release Overview: 16.21 🚀

19/03/2024🎉 Worker App Update 🎉

2024

v16.08

v16.15

v16.09

v 16.07

Release Notes 16.17

Release Notes 16.18

Release Notes 16.19

Release Notes 16.20

v16.10

v16.11

2023

CareMaster Release Notes

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

What is my app PIN?

User Guide: Worker App Guide for Workers

Case Notes within the App

How to Clear App Cache & Data for Android?

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

How to Clear Google Chrome Browser Cache?

Feature Request Form Update

General

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

How to hide certain alerts?

Alerts User Guide

Alerts

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

CHSP Participant Guides

How to create new Agencies

NDIS Splitting Participant funding into different Budgets

User Guide: Recording Medication Usage for Participants

How to change what shows on the Participant List page?

Participant/Client Leave Requests

How to Send SMS/Email Reminders to Clients?

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to email a HCP statement to a client?

Adding HCP Km's to a Support and a HCP Statement

How to generate a HCP statement for a client?

How to regenerate a HCP statement after adjustments?

How to add an adjustment to a generated HCP statement?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Service Organisation Roster view

How to Email Rosters to Participant?

How to Email Rosters to Workers?

Unassigned Supports - Coordinators and Vehicles rosters views

How to customise the Roster view

Roster Page User Guide

Using The Roster Optimiser - Single Support

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

Changes to Worker's Emails and Password Reset

How to Create Worker Timesheets

What access does each user level have?

Working With Children Checks

How to Send SMS/Email Notifications to Workers?

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Staff/Volunteers

CareMaster

18/5/22 CareMaster Release Notes

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18/5/22 CareMaster Release Notes

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