Our worker app has a large number of new app settings that lets you customise how your workers interact with the app and what types of notifications you can receive.

Our worker app has a large number of new app settings that lets you customise how your workers interact with the app and what types of notifications you can receive.

To find these, you need to go to Settings > Worker App Settings. 


## **Add Case Note To Support Threshold (Days)**

Worker can add a case note to a support within the number of days set


## **Add Worker Expenses to Timesheets**

If turned on, worker expenses entered via the app will get added to their timesheet.

## **Allow Availability Change on Rostered Days**

If turned on, worker will be able to change their availability for a day they already have rostered supports.

**Allow Submitting Property Incident**

Toggle on/off the ability to add a Property Incident

Allow Messaging

Allows workers access to a message board in the Worker App for each participant they are assigned

**Ask For Signature**

Prompts the worker for client signature at the end of a support if turned on.

**Auto Calculate Kilometers**

When Auto Calculate Kilometers setting is turned ON:

If total end kilometres is manually entered by worker (PromptForEndKilometers setting turned ON), timesheet/support will use this amount.

If total end kilometres is not provided, but start and end odometer readings are entered (PromptForOdometer setting turned ON), total kilometres will be calculated based on the difference between end and start odometer readings entered.If both total end kilometres AND start/end odometer readings are not provided, total kilometres will be calculated based on GPS coordinates (Requires Mandatory Background GPS setting to be turned ON).

 

When Auto Calculate Kilometers setting is turned OFF:

If total end kilometres is manually entered by worker (PromptForEndKilometers setting turned ON), timesheet/support will use this amount.If End Kilometres is not provided, but start and end odos are provided (PromptForOdometer setting turned ON), total kilometres will be calculated based on the difference between end and start odometer readings entered.If both total end kilometres AND start/end odometer readings are not provided, the total kilometres on timesheet/support will be left as 0.

**Auto Checked Distance Limit (Kilometers)**

Determines how close does the actual distance travelled for a support needs to be with the scheduled distance before the support gets marked as 'Checked' automatically

**Auto Checked Minute Limit**

If a support is started and ended within the minute limit specified, it will automatically check the support.

**Auto Checked Distance Limit**

This indicates the number of kms that will prompt a support with transport to be automatically checked. For example, if it is set to 15, any support with transport that has 15 or under kms submitted, it will be automatically checked. Anything over will not.

**Availability Request Notification**

Decides who will receive a notification when an availability update request is submitted via the app

**Availability Requires Approval**

If turned on, adding any availability via the app will require the coordinator's approval via a link on the email sent.

**Case Note Notification**

Decides who will receive a notification when a case note is submitted via the app.

**Client Title (String)**

This determines what a client is referred to in the app. By default this is set to participant.

**Display Timezone**

For organisations with support workers in multiple timezones, this setting can be used to either display the timezone of the support based on the organisation's timezone (web portal timezone) or the support worker's timezone (phone timezone).

**Document Upload Notification**

Decides who will receive a notification when a worker uploads a document via the app

**Expired Documents Reminder Threshold (Days)**

Set the threshold for when expired document notifications and reminders are sent

**Goal Evidence Notification**

Decides who will receive a notification when the selected activity is performed via the app

**Hide Add Note Button On Client Record**

Disables the add note button on the client profile in the app so only notes can be added via the support.

**Hide Availability**

Disables the availability section. Workers cannot view/update their availability if this is enabled

**Show Leave Request**

Disables the leave requests section. Worker cannot view or submit leave requests if this is enabled.

**High Priority Case Note Notification**

Decides who will receive a notification when a high priority case note is submitted via the app

**For workers with no coordinators, select individuals to send notifications to**

Allows an additional Admin or Coordinator to receive a notification if the leave requester does not have a Coordinator. i.e. it is a coordinator requesting leave 

**Incident Created Notification**

Decides who will receive a notification when an incident is created via the app, ie, will their supervisor or all admins be notified

**Incident Worker Options**

Alters the options for workers logging incidents via the worker app

**Individual Kilometers For Group Supports**

If turned on, allows the worker to specify different individual kms for each support in the group.

**Leave Request Notification**

Decides who will receive a notification when a worker submits leave via the app

**Mandatory Location Tracking (Background)**

If turned on, workers are required to have the background GPS location enabled on their phones for the Caremaster worker app. To enable background GPS location on a phone go to the phone settings, go to Apps or App Manager, find Caremaster in the list, go to permissions, go to location and enable location permission ‘All the time‘.

If the app is not open and active on the phone during a support i.e. in the background, CareMaster can still obtain the GPS location and record it. 

**Mandatory Location Tracking (Foreground)**

If turned on, this setting means that workers are tracked during a support while the app is open and active and visible on the phone screen i.e. not in the background. This means that if the app is minimised or another app opened or the screen is locked, it will no longer be able to track the GPS data.
To enable foreground GPS location on a phone go to the phone settings, go to Apps or App Manager, find Caremaster in the list, go to permissions, go to location and enable location permission ‘While using the app‘.

**Mandatory Location Tracking At Start And End Of Supports**

If turned on, this setting means that a GPS location will only be taken when a worker starts/ends a support. It still requires location tracking to be turned on.

**Minimum Availability Notice Days**

This setting determines the number of days in the future where a worker cannot change their availability for. For example, if you set it to 14, the worker cannot change their availability on any of the next 14 days but can change their availability on day 15 and future dates.

**Prompt for End Kilometers**

If turned on, worker will be prompted to enter end kilometres at the end of the support.  We recommend that you turn only this setting on or the Prompt for Odometer setting, not BOTH.

**Prompt For End Travel Time**

If turned on, worker will be prompted to enter in end travel time at the end of the support. This will create a corresponding child support in the system for travel time for the client as well as add the time to the hours worked to the worker's timesheet.

**Prompt For Odometer**

If turned on, will prompt for start and end odometer readings. We recommend that you turn only this setting on or the Prompt for End Kilometers setting, not BOTH.

**Restrict Transport Services to Client**

If you add a support via the app and tick transport, the only transport services that will show as options will be ones that are assigned to the client as opposed to all transport services.

**Send Location Interval**

How often the app will report the GPS location back to the office (ie, every 1 minute)

**Send Location When Not In Support** 

Indicates that location will only be sent during a Support. If turned on, it will send the location whenever the app is open.

**Show Break Button**

Will display the break button on a support for workers to record breaks.

**Show Cancel Button**

Will display the cancel button on a support for workers to be able to cancel a support.

**Show Cancelled Supports**

Will display a worker's payable cancelled supports in the app on the support page.

**Show Case Note Category On Create**

Will display a case note category for workers to choose from when creating a note

**Show Case Note Category On View**

Will display the case note category when viewing previous notes, allows filtering by category  

**Require Case Note on Support End**

If turned on, a worker is required to enter in a case note for each support before they can end the support.

**Show Client About Me**

Toggle on/off the participant's about me section to workers on a participant/client profile via the worker app.

**Show Client Additional Contacts**

Toggle on/off the participant's additional contacts and their details on the participant profile via the app.

**Show Client Address**

Toggle on/off the participant's address to a worker on the participant profile via the app.

**Show Client Age**

Toggle on/off the participant's age to a worker on the participant profile via the app.

**Show Client Coordinator**

Toggle on/off the participant's coordinator contact details on the participant profile via the app.

**Show Client Documents**

Toggle on/off the participant's visible documents on the participant profile via the app.  If this setting is turned off workers will not be able to see participant documents on the worker app.

**Show Client Email**

Toggle on/off the participant's email to a worker on the participant profile via the app.

**Show Client Emergency Contacts**

Toggle on/off the participant's emergency contact details on the participant profile via the app.

**Show Client Goals**

Toggle on/off the participant's goals to workers on a participant/client profile via the worker app.

**Show Client Medications**

Toggle on/off the participant's medications to workers on a participant/client profile via the worker app.

**Show Client Mobile**

Toggle on/off the participant’s mobile number visibility to workers.

**Show Client Notes**

Toggle on/off the participant's notes section to workers on a participant/client profile via the worker app.

**Show Client Phone**

Toggle on/off the participant's phone number to a worker on the participant profile via the app.

**Show Client Upcoming Supports**

Allows workers to see a participant's upcoming support shifts when logged into the app.

**Show Client Update**

Enables edit button in participant profile. The worker can update basic client details.

**Show Group Support Attendance**

Toggle on/off the group support attendance checklist on supports.

**Show Group Support Attendance On End Support**

Changes when the group support attendance checklist shows, if turned ON it will show at the end.

**Show Incident Reportable Field**

Toggle on/off the Reportable field on the incidents form.

**Show Overnight Wakeup Button**

Toggle on/off the Overnight Wakeup button on supports.

**Show Support Service Name**

Toggle on/off the name of the service that shows on the support section of the app.

**Show Travel Expenses**

Toggle workers expenses on/off for workers in the worker app.

**Show Worker Timesheets**

Toggle on/off the workers timesheets section where they can view/edit their timesheets.

**Support Early Finish Notification**

Select who will be notified of a worker finishing their support early

**Support Early Finish Notification Threshold (Minutes)**

Sets the time thresholds for early finish notifications.

**Support Early Start Notification**

Select who will be notified of a worker starting their support early

**Support Early Start Notification Threshold (Minutes)**

Sets the time thresholds for notifications. i.e. if a worker starts more than 30 minutes early, a notification will be sent to the person/people selected to receive notifications

**Support Early Start Refuse Threshold (Minutes)**

Sets the time thresholds for starting supports.

**Support End Notification**

Select who will be notified when a worker ends their support

**Support Late Finish Notification**

Select who will be notified if a worker ends their support late

**Support Late Finish Notification Threshold (Minutes)**

Sets the time thresholds for late finish notifications.

**Support Late Start Notification**

Select who will be notified if a worker starts their support late

**Support Late Start Notification Threshold (Minutes)**

Sets the time thresholds for late start notifications.

**Support Made by App Notification**

Select who will be notified if a worker creates a support in the app.

**Support No End Notification**

Select who will be notified if a worker doesn’t end their shift

**Support No End Notification Threshold (Minutes)**

Sets the time thresholds for no end notifications.

**Support No Start Notification**

Select who will be notified if a worker doesn’t start their shift

**Support No Start Notification**

Sets the time thresholds for no start notifications.

**Support Start Notification**

Select who will be notified when a worker starts their support shift

**Support Wrong Location Start Notification**

Select who will be notified if a worker starts their shift in the wrong location

**Threshold to add case notes to supports (Days)**

Sets the time thresholds for cut off when you can still add case notes to a support

**Timesheet Approval Threshold (Minutes)**

If a support is both started and ended within this minute threshold, it will approve the timesheet automatically.

**Transaction Title (String)**

We currently default this to Support. This allows you to change the wording to something else if your organisation has a different name for supports.

**Trans Only Show Confirmed**

If turned on, a support must be confirmed in the web portal before it will show on the app for workers.

**Wakeup Support Created Notification**

Notification created if Wake up button is used.

**Worker can Add Edit Support**

If this setting is turned on, workers are allowed to add & edit supports for themselves for their assigned participants via the app.

**Worker can Add Support for Others**

If this setting is turned on, workers are allowed to add & edit supports for themselves and other workers for their assigned participants via the app.

**Worker Can Edit Timesheets**

If this setting is turned on, workers are allowed to edit their timesheet start and end times via the More -> My Timesheets section.

**Worker Can Work On Multiple Supports At The Same Time**

If this setting is on, the worker can start multiple supports at once.

**Worker Profile Update Notification**

Sends a notification to the selected user/s if the worker updates their profile.

**Worker Read News Article Notification**

Sends a notification to the selected person when a worker reads a news article

**Worker Speed Notification**

Sends a notification to the selected person when a worker exceeds the speed limit while in a support

**Worker Speed Notification Threshold (KM/H)**

Indicates at what point over the speed limit a notification will be sent out (if toggled on).

What do the worker app settings mean?

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Caremaster Two-Factor Authentication (2FA)

Custom Incident Forms

Coordination of Support (Optional)

Advanced Rostering - SIL Houses (Optional)

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 1: NDIS Service Import

Step 4: NDIS Export Process (Registered NDIS Providers)

Step 2: CareMaster Configuration & Rostering

Guided Onboarding

Error - Support start time must be before end time

Why are kilometers missing from a timesheet?

Why am I missing timesheets?

Why does the support on the Worker app not allow me to add kilometers?

Why am I getting kicked out of CareMaster desktop?

Updating a shift to overnight/active overnight

Passwords reset and activation emails

How to stop a service showing on the roster or being included in roster emailed to the participant.

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Children's Services Award

CareMaster Awards

Worker Run Sheet Report

Dashboard Reports - Where do the target figures come from?

What do the property reports show?

What do the supports reports show?

What do the voucher reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

Reporting User Guide

Admin Reports

What do the Participant reports show?

Participant Reports

How do I change the fields on the worker list report?

What do the Staff/Volunteer reports show?

Worker Summary Hours Report

Worker Reports

Reporting

CareMaster Data Export

How to Request CareMaster Training

How to request a CareMaster Software Update?

How to send emails from a different email address?

How to Clear Google Chrome Browser Cache?

Understanding CareMaster Licences

Feature Request Form Update

General

Alerts User Guide

How to hide certain alerts?

Alerts

NDIS Splitting Participant funding into different Budgets

Service Agreements

The Participant Profile User Guide

How to create a new participant or client

How to use case notes

How to Manage Participant Funding Limits

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

What is the CHSP reporting process?

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

HCP Subsidy Increase 01.10.2025

Adding HCP Km's to a Support and a HCP Statement

User Guide: HCP Funded Participants Setup Guide

Understanding your HCP Statement

How can I add HCP leave for a client?

How to add an adjustment to a generated HCP statement?

How to email a HCP statement to a client?

How to regenerate a HCP statement after adjustments?

How to generate a HCP statement for a client?

HCP Participant Guides

How to Send SMS/Email Reminders to Clients?

How to change what shows on the Participant List page?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

Participant/Client Leave Requests

Participants

Incidents User Guide

User Guide to Printing Incidents

Incidents

Properties User Guide

Properties

Settings Overview User Guide

What do the System Settings mean?

What do the client app settings mean?

How to hide unpublished rosters using Confirmed status

User Guide: How to Automatically provide workers access to clients for scheduled supports

Settings

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

Changes to Worker's Emails and Password Reset

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

How to Send SMS/Email Notifications to Workers?

How to Create Worker Timesheets

Working With Children Checks

What access does each user level have?

Staff/Volunteers

Home Page

Company Message Centre

Logging In

How To Reset A Password?

How to submit a feature request

Home

Using The Roster Optimiser - Single Support

Single Shift - Worker Optimiser

Locations & Destinations

Participant Data Setup

Checklist

Using The Roster Optimiser - Bulk Optimise

Worker Data Setup

Roster Optimiser

Roster Page User Guide

How to customise the Roster view

How to Email Rosters to Workers?

How to Email Rosters to Participant?

Service Organisation Roster view

Unassigned Supports - Coordinators and Vehicles rosters views

How to resolve email authentication errors when emailing?

Roster

Creating Supports for a different Time Zone

Creating Therapy Supports with 50% Travel change.

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Creating and editing a Recurring Booking

Grouped Supports

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to Use the Manage Button to Change Supports?

How To Limit Support Services to Approved Services Only

How to restore a deleted support?

How to Claim / Invoice Cancelled Services?

How do I bill for NDIS transport?

How to use 'Quick Save' on the Supports Page

How to create Service Organisations

Supports

Vehicles User Guide

Vehicles

Voucher User Guide

Voucher

Set up Cancel Codes

Data Overview User Guide

User Guide: Case Notes

User Guide: Location Data

How to add additional leave request types?

App Note case note category

Public Holidays

Staff Logs

Letters and Bulk Emails

Data

User Guide: Documents

Documents

News Items

CareMaster News

Security Logs

Service Importing - NDIS Price Guide update

Editing Service Organisation Details

Admin Overview User Guide

What do the access permission roles mean?

NDIS Claims uploads into CareMaster

Editing Company Details

DEX Integration

Elmo Integration - Unpublished

Reckon Integration - Unpublished

KeyPay Integration

Employment Hero Integration

MYOB Integration

Xero Integration

How To Invoice Clients/Participants Manually?

External API Integration

Integrations

How to Export a NDIS Bulk Payment CSV for PRODA upload?

NDIS Export, Invoicing and Claims Upload process

How to Update the NDIS Prices after a New Price Guide?

User Guide: NDIS Service Import

How to update a Service item's price?

What is a service statcode?

Statistics User Guide

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Administration

User Guide: Client App - Participant & Family Guide

Client App

CareMaster Mobile Apps

CareMaster

What do the worker app settings mean?

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What do the worker app settings mean?

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