Important: This guide only works with Android and Google Devices. It does not work on Apple Devices. Appearance may also be different depending on age of phone and OS.


**Important**: *This guide only works with Android and Google Devices. It does not work on Apple Devices. Appearance may also be different depending on age of phone and OS.*

**Please note:** *This can also be done by tapping the App Logo repeatedly and click OK when the warning to clear data appears.*

This guide will show you how to clear the Cache for the App through your phone. This is a work-around for App Users that have issues returning to the **PIN** login screen. The PIN is required to be correct as it downloads all the server information for you so that you are not required to enter this information manually. If the incorrect **PIN** is entered, you will not be able to login.

## Step 1

Go into your phone settings.

Find the **Apps** section and tap to enter the App Settings:

 ![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51020681326/original/dBru5GSha5uDzB4MBtTZ0jW-8eAqMwoRXQ.png?1625466299)

## Step 2

In your **App Settings** find the CareMaster App and tap to enter:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/9436fc6a-9924-4474-962a-d167858b5d67/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=e50259596836a277fa4a9b7035620766a9dbd56b198955d820031882808637cb&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Step 3

Here you will find some general information about the App as well as some additional settings.

Find and tap to enter the **Storage** settings as per the screenshot below:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/102f0422-1bd2-4007-acd6-6f15fa57212e/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=7da84cded4f8d44c2f25d704b832e8d1e1bef7d54820afa9595ad70186a7afad&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Step 4

In the storage settings you will find information about the app.

Find the **Clear Data** button (as stated in the introduction; the layout and appearance may be slightly different as the below).

Once you have found the **Clear Data** button, tap it:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/2a225e6d-f7e5-45b0-ad54-16663ee44e8c/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=2984f71ffae0400d14aa611dcc21a7759b10eb1ac4156f92d85af38cca9263f9&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Step 5

There will be a screen pop-up with a notification that doing this will make all of the settings, files and databases will be deleted and will provide you with an option to continue (ok) or exit (cancel).

***Important:*** *The information that will be deleted are only login details and server information (information that needs to be removed from the phone so that we can return to the PIN Login Screen) This will not affect any other information in CareMaster.*

Click the **OK** or **Allow** button to confirm the Data Deletion:

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/e8a36387-b5aa-4e30-9b4d-f9d877988b2d/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=07410c8ca368e61dde94d5fdfa8ba49b48395cdd008757174f04bf7772100e92&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Step 6

Once you have taped **Ok** or **Allow;** you will be brought back to the App Storage Settings and the **Data** and **Cache** information will now be at 0:

Now you can exit out of your settings completely and back to your phones main screen.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/29bbc114-aaa3-4d38-bbb2-7e8e7120c0ad/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=8ce4fd6f6f9d73ec9652bed01913658f6d41bada3a3e9c7278bf2973f29b5bbd&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Step 7

You should now be able to successfully sign into the CareMaster App.

 ![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/7a70b873-daef-4e33-9c87-d5d8fb440174/6f6fc7de-48be-4a5c-b8d3-acd0dbecc92a/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL32KOATFWB%2F20260414%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260414T193648Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMiJHMEUCIGI5LggSpUBXdSCpYXA9w3DZaO5%2Bp9UDzn5HuYtNvotVAiEAwmCBTDolAVB4RgAVwX%2FsVsnWzu2ZD3MP1ro%2B2eeTsUkq5gUIkP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwzMDgxMjU5NzUyODciDKiKdMv8GsxwuvcDnSq6Bb2m5tUnUdJatXscsL60RHUjEMtorBOMqscJ08FBsC%2Bu8TybmijN5WhBRrE2s9mX3%2BeE2cBRSRtB%2FTEf%2F3OSTbyeQ3VOh%2Byx8jvyuMtrCVBsLRc4nebFtRKmz0sRldPXd5AnTKsxMz21rmMW0YkfEKTL%2B8yPkPNQjEeKFwhcXKhEdshK462Fc1Iux7vdrJbz7dPnrc7bxESIUNzNBZ50xAyTf6EfH4NcM6VHwMn9Bs%2BFjlAu6XuKGBbg%2BVyf6rExMgr7zmzw715OwPbcpRyE6ztzqyD2IfPzPwYCmCLavFE8cDvo%2FFTG8cLJL1HXbs8GKNXi0Ypn%2FvRqg%2FEmXSXCluiphjVMbnN0rFixZw62r1poEAyudbiv7xggzwkNR3i969rgB5AcLyMTFFduHeVArkkPBjHRXsD25OxaXEtfs8g%2BcBdItW2DAAm9dFbe7X9FzC8Mj9utksg%2FqHROL5QA0cnFlXJi5Aj6sqGj0VtuKLWL%2BhBWreRcVhKYUM485QMxlxrB3vMavAYRff%2FKfAImn0NKdnhtD13UtpNCF1MFJU2SkXIcezdcNi3l%2FdY%2FVhw7I3tZzFweBVKSowKLVqJUhhbIdvkluu3XE7YpXW5kk3cWEnKsvq55E9yRqPcDT1q9xBBHscDc4hFEOtsw8WikpQxJnFlV2tbBQkz7Dz3ylsa1SqYBXO2b%2Fi2JCAuaxK9JVPRbTxYID7vSjbLTiebM8Hikvr4QIZ7atXJF1ACrKBjjGj3S933iZtHEKdxMIeLa8hcGkm0t0ec%2B4F37By2Ea9DVCFUWiJQwE9pKfwmunx0smYz3muh0mXvNEfo4wGW3vYW%2BeW13s296NRtWKaY%2BCPN0GL5sn2jJSQKGUsLzAhGhgDZi5qZzQOgsFX%2B0tzzmEBaASfDdA406CHENDIxJlfkuOGFOXJCwc8JmMJ6l%2Bc4GOpAB3Ik1Gq1psnNH%2FcafRQr9TM%2B7m%2BbAgohpXIaGmtSw1ueQR4q0kuXk%2Fk87w6fkXK0tCaBMbsiOqRhXyNDBNR5ag9GELTAGizjrnjrFxF9K7laJOAj%2FYO8sEBccaZtLDUdIHXmh5Fxo7EgKHaejS%2B9dlYYHxIgOcXxEVvh7xYriqTF6hGy10bs6kHLoW8gpwqVy&X-Amz-Signature=f2750e7a1fed7eb244726f5526820220032319ae5a6d3011b36b93a74c37baf2&X-Amz-SignedHeaders=host&response-content-disposition=attachment)




How to Clear App Cache & Data for Android?

User Guide: Client App - Participant & Family Guide

User Guide: Client App - Provider Guide

Client App

User Guide: Worker App Guide for Workers

User Guide: Worker App Guide for Admins

Why can I not see Participant documents on the Worker App?

Case Notes within the App

What is my app PIN?

Worker App

CareMaster Mobile Apps

CareMaster Data Export

How to Request CareMaster Training

How to send emails from a different email address?

How to request a CareMaster Software Update?

Understanding CareMaster Licences

Feature Request Form Update

How to Clear Google Chrome Browser Cache?

General

Step 1: NDIS Service Import

Step 2: CareMaster Configuration & Rostering

Xero Integration, Payroll & Invoicing

MYOB Integration, Payroll & Invoicing

KeyPay Integration, Payroll

Reckon Integration, Payroll & Invoicing

Step 3: Financial Integration

Step 4: NDIS Export Process (Registered NDIS Providers)

Advanced Rostering - SIL Houses (Optional)

Coordination of Support (Optional)

Guided Onboarding

Actions for CareMaster Aged-Care Providers Transitioning from Home Care Packages (HCP) to Support at Home (SaH)

Passwords reset and activation emails

Error - Support start time must be before end time

Updating a shift to overnight/active overnight

Why am I missing timesheets?

Why am I getting kicked out of CareMaster desktop?

Why are kilometers missing from a timesheet?

How to stop a service showing on the roster or being included in roster emailed to the participant.

Why does the support on the Worker app not allow me to add kilometers?

CSRF token mismatch

How to Contact the Customer Care Team for Support

Top Troubleshooting FAQ's

Company Message Centre

How to submit a feature request

Home Page

Logging In

How To Reset A Password?

Home

Alerts User Guide

How to hide certain alerts?

Alerts

What is the CHSP reporting process?

CHSP service List and Mandatory Reporting Required from 1 July 2025

How to check over reported DEX data? 

How to create a new client record from a My Aged Care client record snapshot?

CHSP Participant Guides

How to change what shows on the Participant List page?

Participant/Client Leave Requests

NDIS Splitting Participant funding into different Budgets

How to Send SMS/Email Reminders to Clients?

User Guide: Recording Medication Usage for Participants

User Guide: Bulk Assigning and Unassigning of Participants and Workers

How to create new Agencies

The Participant Profile User Guide

How to Manage Participant Funding Limits

Service Agreements

How to generate a HCP statement for a client?

How to email a HCP statement to a client?

Understanding your HCP Statement

HCP Subsidy Increase 01.10.2025

How can I add HCP leave for a client?

Adding HCP Km's to a Support and a HCP Statement

How to add an adjustment to a generated HCP statement?

How to regenerate a HCP statement after adjustments?

User Guide: HCP Funded Participants Setup Guide

HCP Participant Guides

How to create a new participant or client

How to use case notes

Participants

Unassigned Supports - Coordinators and Vehicles rosters views

How to Email Rosters to Workers?

How to customise the Roster view

How to Email Rosters to Participant?

Service Organisation Roster view

Roster Page User Guide

Using The Roster Optimiser - Bulk Optimise

Participant Data Setup

Using The Roster Optimiser - Single Support

Locations & Destinations

Worker Data Setup

Checklist

Roster Optimiser

How to resolve email authentication errors when emailing?

Roster

How to Create Worker Timesheets

What access does each user level have?

How to Send SMS/Email Notifications to Workers?

Working With Children Checks

Changes to Worker's Emails and Password Reset

How to deactivate user accounts 

User Guide: Staff/Volunteers

How do I add a new Worker?

How to change what shows on the Staff/Volunteers List page?

How to exit workers in CareMaster

Staff/Volunteers

How to Claim / Invoice Cancelled Services?

How to create Provider Travel supports to invoice participants and generate worker timesheets.

How to create Service Organisations

Grouped Supports

How to use 'Quick Save' on the Supports Page

Creating Therapy Supports with 50% Travel change.

Creating Supports for a different Time Zone

How to Use the Manage Button to Change Supports?

Creating and editing a Recurring Booking

How do I bill for NDIS transport?

How to restore a deleted support?

How To Limit Support Services to Approved Services Only

How do I Cancel a Support/Shift

Supports Menu User Guide

User Guide: How to create supports

User Guide: Provider Travel and Transport - Rostering Scenario Guide

User Guide: Supported Independent Living (SIL) Setup, Rostering and Claiming process

User Guide: Short Term Accommodation (STA) Setup, Rostering and Claiming process

Transaction List Export

How to advertise / broadcast available shifts to workers?

NDIS Non Face to Face Supports

Support Display - App Data Tab

Supports

Create SaH Supports including Wraparounds & Transport

Support at Home – Release Update 30th October

Participant Statements to be ready by end of February

Support At Home - Implementation Updates

Connect to PRODA and Register / Activate your Device

Syncing Services and Service Organisations

Creating additional Service Organisations & Services for SaH

Sync your Participants

Review the Participants Budget Dashboard

Understanding Programs, Budget Items & Funding Sources

Bulk Exporting for Services Australia for Invoicing & Claiming

Payment Statement Upload / Reconciliation

Upload the Claims file back into CareMaster

SAH Participant Statements

Invoicing for Xero, MYOB & Export Reports

Re-Activate your Device - Expires every 6 months

Support At Home (Aged Care)

Vehicles User Guide

Vehicles

Properties User Guide

Properties

Worker Summary Hours Report

What do the Staff/Volunteer reports show?

How do I change the fields on the worker list report?

Worker Reports

What do the voucher reports show?

Worker Run Sheet Report

Reporting User Guide

What do the property reports show?

What do the account reports show?

Custom Reports for Participants and Staff/Volunteers

What do the supports reports show?

Dashboard Reports - Where do the target figures come from?

Admin Reports

What do the Participant reports show?

Participant Reports

Reporting

User Guide: Documents

Documents

Custom Incident Forms

User Guide to Printing Incidents

Incidents User Guide

Incidents

News Items

CareMaster News

Voucher User Guide

Voucher

User Guide: How to Automatically provide workers access to clients for scheduled supports

How to hide unpublished rosters using Confirmed status

Settings Overview User Guide

What do the System Settings mean?

What do the worker app settings mean?

What do the client app settings mean?

Settings

What is a service statcode?

Admin Overview User Guide

Editing Service Organisation Details

Service Importing - NDIS Price Guide update

NDIS Claims uploads into CareMaster

Statistics User Guide

What do the access permission roles mean?

Child Services Award increase 01.03.2026

Aged Care and Child Services Award Rate Increase 01.01.2025

Aged Care Award Rate Increase 01.10.2025

SCHADS Award Rate Increase 01.07.2025

Award Updates - SCHADS and Child Services

Editing Company Details

External API Integration

DEX Integration

Employment Hero Integration

KeyPay Integration

Integrations

Administration

CareMaster

How to Clear App Cache & Data for Android?

Share

Share

How to Clear App Cache & Data for Android?

Share

Share