Support At Home - Implementation Updates - Live
Review this page to keep track of any upcoming changes or latest fixes applied when implementing the Support At Home product in CareMaster.
1st November
We’re pleased to announce that Support at Home features are now live in CareMaster (version 16.67.03).
During final production verification testing, we identified an additional PRODA configuration step that may require your attention.
New PRODA Step Required: Enable Aged Care Web Services
As previously communicated, access to aged care participant and reference data in CareMaster requires:
- A B2B Device registered in PRODA for use with CareMaster
- An AC027 form approved by Services Australia
- CareMaster authenticated with PRODA
We’ve now identified one additional requirement:
- Add “Aged Care Web Services” as a service provider for your organisation in PRODA
Full instructions for completing this step are available in our updated support article: https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx
Once All Four Steps Are Complete You’ll be able to:
- Successfully sync both Support at Home reference data and participant information via Participants > Support at Home
- Begin creating supports and viewing budgets within CareMaster
If you experience any issues, please visit our Help Centre and submit a ticket for assistance.
Important Notes
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Some participant budget data may not be immediately visible and could take several days to fully populate.
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Data in CareMaster will align with the Aged Care Provider Portal (ACPP).
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We recommend comparing your data with the ACPP before raising any issues.
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You may need to re-sync participants periodically to ensure the latest data is displayed.
30th October 2025 - Release Plan Update
We’ve shared an update on our release plan here:
29th October 2025 - Latest information from Services Australia
Services Australia have shared the following slide with information regarding program launch and outage windows.
20th October 2025 - Steps for providers to start now
There are a number of mandatory steps that all CareMaster aged-care providers transitioning from Home Care Packages (HCP) to Support at Home (SaH) must complete before SaH services can be utilised on the platform. Learn more here: https://support.caremaster.com.au/en-us/articles/actions-for-caremaster-aged-care-providers-transitioning-from-home-care-packages-hcp-to-support-at-home-sah-We3JCTk5Gx
15th October 2025 - Our latest webinar
Catch up on our latest webinar to learn more about the CareMaster Support at Home feature rollout from 1 November 2025 here: https://support.caremaster.com.au/en-us/articles/support-at-home-changes-october-2025-FYgz6bvAZW?slug=support-at-home-changes-october-2025-FYgz6bvAZW