CareMaster is now an approved Aged Care Software Provider with Services Australia.

From 1 November, access to Support at Home (SaH) features will require connectivity with PRODA to utilise Aged Care web services via Services Australia.

 Here is a timeline of the SaH system changes rollout:

When = Available Now

• B2B Device registration via PRODA​.

• Register with Services Australia for Aged Care Web Services​.

• PRODA authentication in CareMaster​. System-generated service organisation synced with SaH service list​.

• Participant care recipient summaries, budgets, supplements, approved services and contribution percentages.

• Create SAH supports with all new SaH data inputs​. Adding SaH service lists to existing or new service organisations​.

• Configuring price ranges for SaH Services​.

• Track spending against participant budgets​. Bulk export via csv for Service Australia invoicing/claims (note: aged care portal not available for invoicing and claiming until 1 December). ​

• Reconciliation of payments via payment statement upload​. Participant Contribution Invoicing via Xero (and upload to MYOB, Keypay/EH)​. Services Australia integration for invoices and claiming via CareMaster

When: Early 2026 (TBA)​

• Evidence storage for invoices, receipts, quotes, prescriptions. Participant Monthly Statements ​

• AT and HM Wraparound services as standalone/parent supports​.

• Viewing provider care management pooled budget balances​.

• Decommissioning of legacy HCP Services​.

Latest News / Updates - Here is an outline of required actions and necessary updates

This Guide will help to:

• Understand Care recipient classifications, supplements and budgets synced for accurate spend tracking.​

• Sync Support at Home service list with approved services automatically enabled for participants.​

• Create SAH services in CareMaster synced with SaH Reference data for accurate data entry and easier invoicing and claiming.​

• In-platform invoicing and claiming

Summary of Steps:

• Connect to PRODA and Register / Activate your Device

• Sync your Service Organisations and Services

• Creating additional Service Organisations & Services

• Sync your Participants

• Review the Participants Budget Dashboard

• Understanding Programs, Budget Items and Funding Sources

• Create SaH Supports including Wraparounds & Transport

• Bulk Exporting for Services Australia for Invoicing & Claiming

• Payment Statement Upload / Reconciliation

• Invoicing for Xero, MYOB and Export Reports

• SAH Participant Statements

• Re-Activate your Device - Expires every 6 months

Notes in Progress

• Evidence Storage